EA not offering refunds for SimCity digital copies
Publisher says it generally does not offer refunds for digital games sold through Origin.
Every 10/10 Game In GameSpot's History Best Mobile Games Of 2019 Naughty Dog Boss Talks PS5 & PlayStation History - GS News Update Netflix In December 2019 - Best New Movies And TV Shows To Watch! Destiny 2 - Where Is Xur? Exotic Vendor Location Guide (12/6 - 12/10) Final 2019 State Of Play Stream Coming Soon - GS News Update GS News Update: New Fortnite Battle Pass Detailed GS News Update: Star Wars: Battlefront 2 Underperforms, Microtransactions Coming Back GS News Update: Metal Gear Survive Requires Constant Internet Connection, Has Microtransactions Battlefield: Bad Company 3 Rumors Surface - GS News Roundup Red Dead Redemption 2 Mission Discovered In GTA Online?! - GS News Roundup PUBG Xbox One Performance Issues - GS News Roundup
"As a general policy, EA does not offer refunds on any products downloaded through Origin," the company said on its Returns & Cancellations support page.
Gamers who purchased a physical copy of SimCity through the Origin Store can seek a refund as part of the company's 14-day unconditional guarantee.
Origin global community manager Marcel Hatam commented on SimCity's rocky launch in North America on Tuesday, apologizing to gamers through the EA forums. He said (via Polygon), "If you regrettably feel that we let you down, you can of course request a refund for your order." However, Hatam's post has since been edited and now simply reads, "Please review our refund policy," with a link to the above-mentioned document.
In addition, Develop spoke with an Origin customer support representative, who told the site that "refunds are only given in exceptional circumstances." Asked if SimCity's server issues came under that description, the representative said, "Not right now."
Every 10/10 Game In GameSpot's History Best Mobile Games Of 2019 Naughty Dog Boss Talks PS5 & PlayStation History - GS News Update Netflix In December 2019 - Best New Movies And TV Shows To Watch! Destiny 2 - Where Is Xur? Exotic Vendor Location Guide (12/6 - 12/10) Final 2019 State Of Play Stream Coming Soon - GS News Update Next BioShock Game Announced From New Studio - GS News Update Ghostbusters: Afterlife - Official Trailer Bayonetta And Vanquish 10th Anniversary Remaster Bundle Announcement Trailer Free Guy - Official Trailer Why Is The Revolver So Iconic? - Loadout The Mandalorian Episode 5 - All The Star Wars Easter Eggs in Chapter 5 "The Gunslinger"
GameSpot may get a commission from retail offers.
Got a news tip or want to contact us directly? Email firstname.lastname@example.org