EA not offering refunds for SimCity digital copies

Publisher says it generally does not offer refunds for digital games sold through Origin.

328 Comments

Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
00:00:00
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

SimCity publisher Electronic Arts is not offering refunds for digital copies of the city-building game sold through Origin amid the game's ongoing server woes.

No Caption Provided

"As a general policy, EA does not offer refunds on any products downloaded through Origin," the company said on its Returns & Cancellations support page.

Gamers who purchased a physical copy of SimCity through the Origin Store can seek a refund as part of the company's 14-day unconditional guarantee.

Origin global community manager Marcel Hatam commented on SimCity's rocky launch in North America on Tuesday, apologizing to gamers through the EA forums. He said (via Polygon), "If you regrettably feel that we let you down, you can of course request a refund for your order." However, Hatam's post has since been edited and now simply reads, "Please review our refund policy," with a link to the above-mentioned document.

In addition, Develop spoke with an Origin customer support representative, who told the site that "refunds are only given in exceptional circumstances." Asked if SimCity's server issues came under that description, the representative said, "Not right now."

SimCity launched today in the United Kingdom, where the game--as promised--is not experiencing notable server issues. For more, check out GameSpot's review of SimCity.

Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
00:00:00
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

GameSpot may get a commission from retail offers.

Got a news tip or want to contact us directly? Email news@gamespot.com

Join the conversation
There are 328 comments about this story