EA CEO on next-gen transition difficulties

It's been a difficult week, but EA hears you and they're on the case.

200 Comments
No Caption Provided

On a blog post on Electronic Arts' official site, Chief Executive Officer Andrew Wilson acknowledges the problems related to the company's launch line-up on Xbox One and PlayStation 4 and outlines the steps it's taking to fix them.

As some of you may well know, Wilson is referring specifically to stability issues with Battlefield 4 and more fundamental design problems with NBA Live 14.

As we've previously reported, DICE is awarding all Battlefield 4 players with a week of double XP and a new weapon, while NBA Live 14 Executive Producer Sean O'Brien has laid out a plan to improve the game as fast as possible.

Wilson added reassurances, promising that Battlefield 4 players will "get open and transparent communication with updates from us around the clock via the Battlefield 4 Control Room."

On the matter of NBA Live 14, he said:

Plain and simple, we haven't gotten the kind of early feedback we had hoped for on this game. I do think we have built a strong foundation, so we're accelerating a number of game updates to address your biggest issues, including improving the way the game teaches the new gameplay controls. We promised to get back to top form with NBA LIVE, and we're committed to delivering on that. We are in this for the long haul.

Wilson's post is at times self-congratulatory, and it's obviously a form of damage control, but his tone is genuine and as he says, transparent. Overall, it seems like a huge improvement over some tone-deaf statements EA made during the SimCity launch debacle, and a direct response to the type of behavior that earned EA the dubious honor of "Worst Company in America."

$13.90 on Amazon
Buy
$12.99 on Walmart
Buy

GameSpot may get a commission from retail offers.

Got a news tip or want to contact us directly? Email news@gamespot.com

Join the conversation
There are 200 comments about this story
200 Comments  RefreshSorted By 
GameSpot has a zero tolerance policy when it comes to toxic conduct in comments. Any abusive, racist, sexist, threatening, bullying, vulgar, and otherwise objectionable behavior will result in moderation and/or account termination. Please keep your discussion civil.

Avatar image for Daian
Daian

2816

Forum Posts

0

Wiki Points

0

Followers

Reviews: 5

User Lists: 0

EA trying to fix NBA Live through updates is like entering a 10 year old corpse in a beauty contest and hoping that adding some makeup will improve their chances.

Upvote • 
Avatar image for negativeions
negativeions

74

Forum Posts

0

Wiki Points

0

Followers

Reviews: 4

User Lists: 0

<< LINK REMOVED >> lol

Upvote • 
Avatar image for genesarereal
genesarereal

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Tired of hearing excuses in the gaming industry, and why isn't anyone accountable for incompetence anymore? Seems like EA wear incompetence with a badge of honour "

Upvote • 
Avatar image for daikkenaurora12
daikkenaurora12

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

How are they going to improve on NBA Live? The only thing that can be done is to build the models from the ground up.

Upvote • 
Avatar image for raziel2kain
raziel2kain

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

these are the same people who complain about PS360 long life and a need for new generation, now they have problem with that as well !!!

Upvote • 
Avatar image for commanderxp90
commanderxp90

36

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

CEO EA's picture looks full of creepy to me.

Upvote • 
Avatar image for BradBurns
BradBurns

1166

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Quit bitchin', EA. You're a huge, rich ass company, and these new consoles are essentially more streamlined than they've ever been in any previous generation. These PS3-era excuses are getting old. Improve your tech and take care of your own staff(stop outsourcing) and you'll see results. But that's me being captain obvious.

Also as a side note, Japan needs to get its head on straight and make the PS4/Xbox One another PS2/Xbox/GC generation. Back then there were so many high quality Japanese and Western games. The sheer amount of choice was all around much more awesome.

Upvote • 
Avatar image for DarthLod
DarthLod

177

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

EA saying "transition difficulties" translates to "new ways to nickel and dime consumers to death even more than before".

Upvote • 
Avatar image for TheCyborgNinja
TheCyborgNinja

386

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

BF4 on Xbox One (for me) is working PERFECTLY. No complaints... For once...

Upvote • 
Avatar image for conphot100
conphot100

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

Well he got one thing right. His statement is transparent. I can see right through it.

Upvote • 
Avatar image for 19James89
19James89

30

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

They should introduce quality control tests and procedures prior to launch if they haven't already. Just some food for thought.

Upvote • 
Avatar image for thorn3000
thorn3000

327

Forum Posts

0

Wiki Points

0

Followers

Reviews: 270

User Lists: 0

<< LINK REMOVED >> believe me those are long in place, but let's say 1 milion people buy BF4 very quickly, even if everyone of them plays only an hour, it's 1 milion hours of playtime right of the bat...try to qa test that before it happens...also sony / microsoft are equally responsible for any problems in the launch lineup games as their producers

Upvote • 
Avatar image for GalvatronType_R
GalvatronType_R

2192

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Aww, poor wittle EA, everyone picking on them. Cwy me a river.

EA, you have more money and development resources than anyone else in the industry. You all had over 3 years and 3 NBA 2K games to copy off of and you all still botched it. No excuses.

So take that whining and shove it.

3 • 
Avatar image for M3o5nster
M3o5nster

42

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Even after delaying the game a year, how can NBA Live still be so bad... EA stop being greedy and let 2K make us a proper NFL game.

3 • 
Avatar image for strife14467
strife14467

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >> I'll take NFL 2K5 over any Madden game. The last Madden I ever bought was 06, and after playing 2K5 it seemed like garbage. I've played the last 3 Madden games at a friend's house, I've hated them all. EA not only needs to stop being greedy when it comes to the NFL games, but they also need to stop being lazy and actually put some effort into making these games. All they seem to do is update the roster every year, and then add some new feature every year that is usually gone for the next game anyway.

I used to love EA in the past, but lately they've become my least favorite company. All greed, no effort, crappy games... I think that pretty much sums up the way I feel about EA now.

2 • 
Avatar image for Baconelite
Baconelite

190

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

I am never again preordering or buying a game on release date if it is has anything to do with EA. Gonna wait at least a month.

Upvote • 
Avatar image for Zloth2
Zloth2

1780

Forum Posts

0

Wiki Points

0

Followers

Reviews: 3

User Lists: 0

<< LINK REMOVED >> Why just EA? Buying before you know whether a game is good or not is always a risk. Give it a week or better yet two before buying. Not only does that give time for reviews to get made, it gives the developers time to fix up a few issues.

Upvote • 
Avatar image for Duckynevada
Duckynevada

209

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Most EA Games have online trouble at launch, Happened with every BF on consoles so far at launch except for BF 2 MC, and the first Bad Company. Although most of the times the problems are solved quickly it still doesn't excuse them from releasing broken servers, At least their not as bad as R*'s GTA online servers at launch though.

Upvote • 
Avatar image for Zloth2
Zloth2

1780

Forum Posts

0

Wiki Points

0

Followers

Reviews: 3

User Lists: 0

<< LINK REMOVED >> Most online games do, to be honest, going back to the first MMOs. There's always a HUGE rush of players right at the start but, if the companies get enough servers to deal with that rush, they find themselves with a lot of empty servers a month later.

Upvote • 
Avatar image for thorn3000
thorn3000

327

Forum Posts

0

Wiki Points

0

Followers

Reviews: 270

User Lists: 0

<< LINK REMOVED >><< LINK REMOVED >> precisely, almost no company would waste such server space, they rather give bad news to day one customers

Upvote • 
Avatar image for streamline
streamline

2227

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

The CEO photo is very creepy.

2 • 
Avatar image for Nightelf123
Nightelf123

167

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

EA and capcom are the worst companies in world.

4 • 
Avatar image for Zloth2
Zloth2

1780

Forum Posts

0

Wiki Points

0

Followers

Reviews: 3

User Lists: 0

<< LINK REMOVED >> Even a small tobacco company kills more people every year than EA has killed ever.

Upvote • 
Avatar image for Tanares
Tanares

1113

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

<< LINK REMOVED >><< LINK REMOVED >> But EA kills more kittens than tobacco...

Upvote • 
Avatar image for thorn3000
thorn3000

327

Forum Posts

0

Wiki Points

0

Followers

Reviews: 270

User Lists: 0

<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> not necessarily...there are people who taught kittens to smoke...

Upvote • 
Avatar image for ZoTrAcK
ZoTrAcK

310

Forum Posts

0

Wiki Points

0

Followers

Reviews: 7

User Lists: 0

Ok, so they told to the marketing world a year or two ago that from now on, they'll concentrate on next gen....They would keep their new ip's for it.... And they would invest hundreds of millions just to be ready and strong at launch... Anyone with over 2 brain cells is surpised by their incompetence?

Upvote • 
Avatar image for KristenVr
KristenVr

30

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Cry me a river...Battlefield 4 was typical rushed release. NBA LIVE.....dafuk is that, buggy early-mid X360/PS3 game?


I really hoped EA would improve after last year and I kinda saw little improvements, but then they f**k up even more. EA should take a huge step and change how they manage things in their company, but I don't think it will happen. So, might as well congrats already EA for 3rd time "Worst Company in America" winner....heheh winner.

Upvote • 
Avatar image for thorn3000
thorn3000

327

Forum Posts

0

Wiki Points

0

Followers

Reviews: 270

User Lists: 0

<< LINK REMOVED >> ? and have even played the 2 games in question?

Upvote • 
Avatar image for KristenVr
KristenVr

30

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >> BF4 yes, it crashes on both PC and PS4 and I get this corrupted save file all the time on PS4.

NBA LIVE, no haven't played but read a lot of reviews and watched videos and streams. This game is just bad and unfinished, there is no denying here!

Upvote • 
Avatar image for lemony_Venom77
lemony_Venom77

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

Ya I would feel sorry if you actually made a new madden. I still see the same tackle animations and DB's that cover grass. As a football player it's insulting to play those games and as a video game player, it's insulting to think I don't notice your taking out features, then rebranding and putting them back in. Its sloppy and lazy. I feel no sorrow for your laziness and your monopoly of the NFL licence brutal to say the least.

6 • 
Avatar image for Choad-Warrior
Choad-Warrior

4754

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Because EA hasn't been around long enough to prepare for console generation shifts.

Upvote • 
Avatar image for deactivated-5a024525a3f7c
deactivated-5a024525a3f7c

36

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

These guys bitched and complained that the PS3/360 gen was going on too long and that next gen was going to be so much better with innovation and what not but I see it's too difficult for EA now, they're a laughing stock at best.

4 • 
Avatar image for MJ12-Conspiracy
MJ12-Conspiracy

2984

Forum Posts

0

Wiki Points

0

Followers

Reviews: 12

User Lists: 1

<< LINK REMOVED >> They've been a laughing stock since the early 2000's but more and more so every year since 2005.....

3 • 
Avatar image for snaketus
snaketus

478

Forum Posts

0

Wiki Points

0

Followers

Reviews: 7

User Lists: 0

I just wish 2k put same effort to NHL game what they have been put to NBA. Until that happens it's EA NHL or no NHL. EA is better than nothing in my books when I want to play match of hockey on my playstation.

Upvote • 
Avatar image for insloanwetrust
insloanwetrust

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 7

User Lists: 5

Really wanted BF4 on the PS4 but now I'm going to wait until I hear it's be completely fixed.

Upvote • 
Avatar image for Tanares
Tanares

1113

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

<< LINK REMOVED >> It's totally fixed now. Well, 95% fixed. Can still get a weird error every now and then.

Upvote • 
Avatar image for spartanx169x
spartanx169x

2864

Forum Posts

0

Wiki Points

0

Followers

Reviews: 8

User Lists: 0

<< LINK REMOVED >> Played the multiplayer yesterday for 2 hrs and no problems on the PS4

Upvote • 
Avatar image for FlavethesonPE1
FlavethesonPE1

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

It would be great if they started giving a sh*t.

Upvote • 
Avatar image for Sevenizz
Sevenizz

4149

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

So EA has acknowledged the problem and is fixing it - yet it's not enough for most of you? Man, many of you are just a bunch of whiners.

Upvote • 
Avatar image for wasXB360nowPS4
wasXB360nowPS4

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

@Sevenizz Additionally, if you bought a broken microwave or just weren't happy with it, most stores let you return it within 30 days for a full refund... no questions asked. With games, if it is broken or you're not happy with it, you can't get a refund because you already opened it... they won't let you return it opened because they think you just copied it and are trying to steal the game for free... so the best you can do is sell it used for at best 75% of what you paid for it.

Upvote • 
Avatar image for troll_eat_troll
troll_eat_troll

40

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >> never knew microwave can be copy or fix with patches like games.

Upvote • 
Avatar image for Talavaj
Talavaj

265

Forum Posts

0

Wiki Points

0

Followers

Reviews: 42

User Lists: 0

<< LINK REMOVED >> If you bought a microwave oven and it would work only half of the time wouldn't you be pissed ? It is not enough for me, because for some reason the gaming industry appears to be the only industry that can deliver a product broken on arrival without massive legal repercussions.

I don't really like that. So yeah, I'm gonna whine as much as I want.

3 • 
Avatar image for mastaace46
mastaace46

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >><< LINK REMOVED >> That's because they all think oh well we'll just send out a patch later on. Lets just get paid now

Upvote • 
Avatar image for de-astroturfer
de-astroturfer

25

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >> Its nice to know what EA thinks of its customers thanks for that.

3 • 
Avatar image for M3o5nster
M3o5nster

42

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

<< LINK REMOVED >><< LINK REMOVED >> Customers = money, so it's not surprising. Thinking about them and caring about them are 2 different things.

Upvote • 
Avatar image for DarkSaber2k
DarkSaber2k

105

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

I suppose it IS quite difficult when your customers are expecting you to make an effort.

8 •