GameSpot may receive revenue from affiliate and advertising partnerships for sharing this content and from purchases through links.

Cyberpunk 2077 Refunds Are Available For Physical Copies, But Only For A Few Days

Players have until December 21 to appeal for a refund.


Cyberpunk 2077 has gone through a few tumultuous weeks since launch, with current-gen console players decrying the amount of bugs, clipping, frame rate issues, and full-on crashes. Dissatisfied with the gameplay experience, some players asked for refunds. CD Projekt Red--as well as retail and online stores--is responding and making its refund policies known.

CD Projekt Red's latest statement addresses retail purchases. The company explicitly comments that their intention is for "every owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase, to receive a refund." Notably, CD Projekt Red states it will refund players out of its own pocket if necessary. Players have until December 21, 2020 to request refund help from CD Projekt Red.

Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

Now Playing: Cyberpunk 2077 Review

Retail stores are clarifying and modifying policies around game software returns for Cyberpunk 2077, as well. Best Buy will officially refund Cyberpunk 2077 console edition purchases from now until December 21, 2020, in line with CD Projekt Red's own deadline. Previously, per its return policy, Best Buy did not refund opened game software. It will return to that policy after December 21.

Returnable Game SKU's At Best Buy:

  • 6255151 - Cyberpunk 2077 PS4
  • 6255136 - Cyberpunk 2077 Xbox One
  • 6352276 - Cyberpunk 2077 Collector’s Edition PS4
  • 6352440 - Cyberpunk 2077 Collector’s Edition Xbox One
  • 6414180 - Cyberpunk 2077 Xbox One Digital

In a near unprecedented move, Sony removed Cyberpunk 2077 from its store and will offer refunds to players. Microsoft has not delisted Cyberpunk 2077, but will also offer refunds to any players who want one. Check out our Cyberpunk 2077 refund guide for more information.

Got a news tip or want to contact us directly? Email

Join the conversation
There are 9 comments about this story