Cyberpunk 2077 Dev Admits Poor Performance On PS4 And Xbox One, Offers Refunds And Future Patches

In a statement, CD Projekt Red says a couple of patches for Cyberpunk 2077 are planned. PS4 and Xbox One owners can get refunds, citing bad technical performance.

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Despite a series of delays for polish for Cyberpunk 2077, the game itself has been performing poorly from a technical standpoint on current-gen Xbox One and PlayStation 4 systems. This means very low frame rates, game-affecting bugs, graphical glitches, and game crashes, all of which have rendered it largely unplayable for many using base-level consoles. It's been bad enough to the point that developer CD Projekt Red itself issued an official statement on the matter, and mentioned options for players who have been unsatisfied with the experience. [Update: CD Projekt Red has now acknowledged that it doesn't have a special arrangement to facilitate Cyberpunk 2077 refunds, as well as that it didn't spend enough time on the PS4 and Xbox One versions.]

The statement begins as an apology, but subsequently promises a series of patches to improve the experience on Xbox One and PS4. CD Projekt Red says that an update is planned in the next seven days and smaller updates will be released when they're ready. The team also said that two large patches are planned for Cyberpunk 2077--the first in January and a second in February--that promise to address the larger problems players have faced in the base-console versions.

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Lastly, CD Projekt Red is offering refunds. Those who purchased the game digitally will have to go through the respective routes on Xbox and PlayStation ecosystems to do so, and those with physical copies can go to their respective retailers. If that's not possible, the developer is also offering help directly where you can contact the company at helpmerefund@cdprojektred.com up until December 21 this year.

You can view the full statement from CD Projekt Red on the situation of Cyberpunk 2077's technical performance and refund options below.

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For more on the game, be sure to check out our full Cyberpunk 2077 review. This isn't the first time the game has shown issues in need of fixing--the latest patch, version 1.04, addressed seizure-inducing scenes affecting those with epilepsy, music copyright issues for content creators, and a number of other problems.

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