BioWare Releases Statement On Mass Effect: Andromeda Criticism, Says Improvements Are Coming

"We've received quite a bit of feedback, some of it positive and some of it critical."

551 Comments

BioWare has released an official statement regarding Mass Effect: Andromeda following its release last week. Posted on Twitter, the statement from the development team acknowledges that the studio has received "quite a bit of feedback" regarding the long-awaited spacefaring RPG.

"We've received quite a bit of feedback, some of it positive and some of it critical," the statement says. "That feedback is an important part of our ongoing support of the game, and we can't wait to share more of our immediate plans with you on Tuesday, April 4."

BioWare's statement goes on to say that developers are "working around the clock to gather information and plan out solutions to improve and build on Mass Effect: Andromeda."

We'll report back next week with the details on what BioWare's "immediate plans" are when they are announced.

Andromeda launched earlier this month for PlayStation 4, Xbox One, and PC. GameSpot's Andromeda review scored it a 6/10, while you can see a roundup of scores from other outlets here.

"In many ways, Andromeda feels like a vision half-fulfilled. It contains a dizzying amount of content, but the quality fluctuates wildly," reviewer Scott Butterworth said in his critique.

What's your take on Andromeda? Let us know in the comments below!

Got a news tip or want to contact us directly? Email news@gamespot.com

Join the conversation
There are 551 comments about this story
551 Comments  RefreshSorted By 
GameSpot has a zero tolerance policy when it comes to toxic conduct in comments. Any abusive, racist, sexist, threatening, bullying, vulgar, and otherwise objectionable behavior will result in moderation and/or account termination. Please keep your discussion civil.

Avatar image for shotmeinback
shotmeinback

Eh, the game just isn't as fun as the last 3. Scott Ryder is definitely no Shepard. He seems passive and apprehensive most of the time. Not a take charge kinda guy. I'm about 10 hrs into the game so I hope this changes as i continue the journey.

Avatar image for brick_ndbbm
Brick_Ndbbm

This better be practice for you guys to develope Kotor III....

Avatar image for rodro
Rodro

Well, this Game is amazing lots of potential, but the characters should have a deeper personality, why always a fucking soldier?? Why not a junky, alcoholic, pirate, looking the initiative as a second opportunity?? A dark past, frustrated, dedpair, why always a jolly Guy/girl with a teen personality?? This is a Game for grown ups, What the hell went wrong with the writing???? Sometimes i think this guys just want yo fit, instead of inovate, they are starting to make their games as a formula instead of something great. Also the character creation tool is shit.

Avatar image for fonziebulldog
FonzieBulldog

Played all three earlier Mass Effect games and i really liked them all.But something happened with Mass Effect Andromeda.It feels like it wasnt finished on its release.Please do fix this BioWare.This game deserves better.

Avatar image for agramonte
agramonte

Not a bad game. It is just not finished, this thing needed a bit more time in production. Probably stop playing and move to Persona 5 and see what they do nex few weeks as fixes.

Avatar image for MJ-X
MJ-X

inb4 Enhanced Graphics/Realism/HD Pack DLC is announced.

Avatar image for morph4037
morph4037

@MJ-X: or Starchild "F*** You" ending 2.0.

o/t - I want this game to do well even though I wasn't a fan of how they mishandled several things in the last half of me3. I think the only thing I really enjoyed was the multiplayer.

However, I'm still going to wait and see if their "immediate plans" clean things up a bit before hitting the game. And I hope they can steer away from bad staffing decisions in the future, if those issues did contribute to some of Andromeda's short comings. :P

Avatar image for zenrocker480
Zenrocker480

having spent 30+ hours on the game, I don't think patching will fix it. Sure patches will fix some bugs, glitches, maybe even the crazy eyes. Not to spend time on the gaping plot holes, or the why send ships of colonies with no fleet of ships to protect them ...these devs need to play Homeworld or watch BattleStar Galatica ... in the old ME , there is a fleet fighting a war and you're just part of it ... in this game the only people fighting is your little ragtag band and some Resistance fighters, with your little ship which seems to also devoid of any armament or weaponry ... what stopping the bad guys from pulling up and blow up your space station and colony ships make no sense.

In the old ME, you're able to hop from star systems to star systems by the Mass Relay ... in Andromeda seems that every ship is a star ship, even a a stolen shuttle have to be chase across several star system across the galaxy (yes, one of the actual mission).

Andromeda seems to devoid of life ... 2 species, no cities, not even something can be qualify as a small town ... just lots and lots of empty wasteland ... small spoiler the Andromeda race Angorean ... a space faring species yet ... no cities, even ruin one or ancient history and monuments ... their largest port you can visit is about a size of a small mall at best.

The broken science is the devs seems to have no understanding of scope and scales. These devs could use an hour talking to Dr. Degrass Tyson. Galaxy are huge, star systems are huge, planets are huge. Sure there are Ice planets, desert planets and jungle planets ... but you don't need to go to another planet to have different environment ... we have all those environment here on the same planet ...There are many races, cultures and political factions, etc ... on the same planet too ... Have these devs been to Earth? a planet is huge and can be diverse ... even as barren as Mars have a polar ice cap. Star systems are huge ... even our little Solar system have 8 planets (and some dwarf planets) ... 180 moons (some as large as a planet) ... a Galaxy has hundred millions of stars, with billions of planets, 100,000 light years across ... yet you can zip across the galaxy to respond to a distress call.

The Devs seems to think that allowing the player to click on a spot on the Galactic maps make the game bigger ... zooming to a star system to scan a bunch of empty planets doesn't make it bigger ... just more annoying after you seen the cut scene for the umpteen times. A galaxy is huge, for a civilization to conquer and spread across and traveling among just one 1 arm of the Milky Way would be thousands of stars and millions of planets ... had the game scale down to 1 single star systems it would made alot more sense and atleast made of the plot holes plausible. While the combat can be fun, but for an RPG the game world have to make sense and consistent, for a science fiction game the science have to atleast make little sense and atleast a bit scientific plausible ... the science in this game is broken so the story, the plot, the missions doesn't make sense and missions you do just seems contrive and meaningless.

I played almost every Bioware's games and loved many of them. But Andromeda is a sub par game and really not a good way to re-boot the series.

Avatar image for iohannfus2015
iohannfus2015

somehow i feel Bioware and EA will announce a season pass on April 4, the launch was bad in terms of sales even with pre-orders and first week sales, for sure they will choose a season pass solution to cover their needs.

Avatar image for Dilandau88
Dilandau88

Bought it... Not going to play it for a few months till they patch it up so I can get the full proper experience.

Horizon Zero Dawn in the meantime. Good things come to those that wait.

Avatar image for MJ-X
MJ-X

@Dilandau88: Your first and biggest mistake was buying it in the first place since you paid them money when they deserved none in the game's current state, this is the kind of game you wait till the mega ultra galaxy edition is out where everything has been fixed and DLCs included where you can decide whether it deserves the money still or not.

Another thing to note is that there many games to keep you going till then like HD you just mentioned.

Avatar image for Shilleto
Shilleto

@MJ-X: 120 hours into the game and loving every second of it

Avatar image for MJ-X
MJ-X

@Shilleto:

If you feel the game deserved every single penny in it's current state then good on you, others have higher standards and expect more especially coming from an IP such as ME and don't justify throwing their hard earned money till devs/pubs get their act together and stop releasing games for early adopters to beta test.

Avatar image for Shilleto
Shilleto

@MJ-X: higher standards really from the bugs a side its pretty damn close to the other mass effect games

Avatar image for MJ-X
MJ-X

@Shilleto:

Bugs are the least of my problems which are deplorable to begin with to have accompanied the launch of a game that was 5 years in development.

Majority of the issues are beyond bugs and some will never be fixed.

Voice acting is sub par (you can actually picture the VAs reading their lines alone in booths which made their lines feel disconnected and bland as opposed to the norm where they sit together and converse their narrative )

The soundtracks are mundane, scarce, repetitive and hardly immerse you in the universe of the game.

The Low quality animations/textures are hardly bugs and fall right under poor production values like the rest.

All the above issues never existed when the 1st ME came out, to compare this entry to the first shows how clueless your argument is as the only thing that is going for Andromeda is the modern graphics which falls short sometimes and the engaging combat mechanics.

Most of us complaining about the game is not because we are tr0IIs or whlners but because we had high hopes for this reboot and where disappointed that the game did not succeed the original trilogy in the aspects that mattered the most which was story and immersion as the story was so/so and the immersion was broken or suppressed by the above issues.

Avatar image for Shilleto
Shilleto

@MJ-X: i have played well over 300 hours of each mass effect games and all dlc they are games i like the most out of any and i like this one as well

i don't see anything that bad about the voice acting

and the textures are fine isn't anything wrong with them

like how people blame EA when it was bioware that was bankruptcy before they got buy out

Avatar image for MJ-X
MJ-X

@Shilleto:

Some people can discren different sounds and pick on fluctuating tones in voices and some can't which play a huge role in immersion as for textures, they are horrible not sure if you are tr0lling but the dead faces/eyes on characters are a dead give away amongst countless other things that sometimes don't mesh with the graphics overhaul this entry got.

There is a reason why this game recieved a lot of backlash, because many fans where shocked how 5 years did not translate to a true successor of their beloved IP and how the values in many aspects were low.

Don't get me wrong i will definitely get this game as i'm a big fan of ME just like yourself but i just feel like i'll get a better experience after this whole mess is sorted out for a cheaper price to boot to justify the lack/missing components of a traditional ME or maybe wait for the whatever edition that will eventually come out if EA ends up milking it that way they don't nickel and dime me on extra content.

Avatar image for RS13
RS13

@Dilandau88: Mediocre things come for those that wait for BioWare games.

Avatar image for antonio_hdz2
antonio_hdz2

Definitely won't advance more on the campaing until the animation, the graphical and audio glitches aren't solved, it's quite distracting from the overall experience. I know i will not be doing a lot again since i just passed the first hour of game, but this kind of problems seems more and more common in the so-called Triple A games, whishing the devs weren't so lazy now a days


Avatar image for blackafro
blackafro

I think the plot was a good new way to go with the franchise.But the dialog, the side missions and the graphics are horrible!

The first game looks better than Andromeda!Why is that?EA I bet!

Personally,it's that lame "Frostbite" engine the developers used.Feel like calling Earl in someone's shoes!

Avatar image for sdzald
sdzald

BioWare's statement goes on to say that developers are "working around the clock to gather information and plan out solutions to improve and build on Mass Effect: Andromeda."

Translation "we will be announcing a high priced DLC to fix the game because we know there are a lot of suckers out there that will pay lots more money for things that should of shipped with the original game." :)

Avatar image for shotmeinback
shotmeinback

Sigh, this franchise is probably gonna share room on the shelf with Dead Space. Another franchise killed off while under EA.

I'm already seeing this game getting big discounts at various places (GreenMan Gaming for ex). That could lead one to wonder if the sales aren't doing very well.

Avatar image for livedreamplay
LiveDreamPlay

@shotmeinback: Since they were made under EA you'd assume they'd also be killed under EA. Can't tell how much this is Bioware's fault or EA's fault though...

Avatar image for esqueejy
esqueejy

Frankly, this is what happens when a company tries to reboot a legendary franchise instead of just letting it be dead and telling tis fans to suck it up and deal with it.

It doesn't matter that Andromeda is still pretty decent game. It had two options:

(1) blow the first 3 out of the water and get acclaim OR

(2) match or fall short of the greatness of the first 3 and thereby cause a total hissy fit in the gaming community.

They landed on number 2 and the game will therefore be forever in the shadow of the first three and held unfairly to their standard. They should have just left it dead, invented something new and told people to screw themselves if they wanted a new Mass Effect.

Avatar image for livedreamplay
LiveDreamPlay

@esqueejy: Why not make a good 4th game? If they would've hired writers that can make interesting characters/stroyline and would've released the game after they fixed the glitches, then this game would've been pretty solid... cause the graphics and the combat are there, and they're really good, too bad they're not backed up by story...

Avatar image for esqueejy
esqueejy

@livedreamplay: I'm not sure I understand your point...you seem to be begging the question. My point is that they did make a good 4th game by most objective standards. Millions of people are playing the hell out of it and enjoying it immensely. The problem is that a "good game" isn't what people wanted. They wanted an epic, legendary, great, cosmic success of a game and weren't going to accept anything less....and were going to throw a hissy fit if their exaggerated and overly inflated expectations and demands were not met. As a result, what is really a good game is getting crapped on as though it's horrible, but that's subjective nonsense coming from a place of butthurt over expectations not being met.

Avatar image for livedreamplay
LiveDreamPlay

@esqueejy: No, it's a mediocre game at best. People may have expected a lot due to the previous installments, but that doesn't change how poorly the characters are developed, how dull the story is, or the repetitive fetch quests. Not even going to go into how broken the game was at release, whoever paid $60 for it is well entitled to bitch about it as much as they want, that's not a way to release a game, regardless if it's a big franchise or not. And regarding millions of people playing it and enjoying it, that's great, some people are less picky and are satisfied with good combat or exploration, most aren't, that's why it's being slated everywhere...

Avatar image for esqueejy
esqueejy

@livedreamplay: Meh. Rose colored glasses for the first 3. I literally almost stopped playing the first one because of the Mako nonsense. That was some serious garbage. You think that crap wasn't a load of boring fetch questing and collection BS? Scanning planets?

That being said, I tend to be a story and character focused person myself and if the story and characters are weak, they're weak. It doesn't mean it's a bad game though. The story and characters aren't horrifyingly bad..jsut not as good as in the first 3 (so far...I anticipate things picking up in 5). It's trying to fill some pretty big shoes in the story department (setting aside the ME3 ending controversy) and again, I think people were expecting it to be on the same level, so when they get something that's not, they let its failure to meet their expectations color their ability to objectively review it.

Avatar image for blackafro
blackafro

I think there's nothing Bioware can due to improve this game.D.O.A.

Has anyone else noticed that they didn't use the Unreal engine for this game?I'm a big fan of the Mass Effect world but I'm having a hard time deciding on whether I should return the game or play it through just to see how the story ends.But the story is lame at times!UGGGGHHHHHHH!It's EA's fault!

Avatar image for soulfulDAGGER
soulfulDAGGER

Release the mod tools, problem corrected.

Avatar image for omnichris
OmniChris

People keep going on and on about the animation but that's not the main issue really. It's the writing. It's vastly inferior to the first 3 games. The sidequests are MMO junk quests. The game practically suffers from the same problems as FFXV. Too much focus on open world filler garbage and not much focus on what really counts, great story and interesting characters. What Bioware is usually known for, doesn't exist in this game.

Avatar image for sdzald
sdzald

@omnichris:

It also does not help that as more people play the game, glitches are being found with audio and graphics problems, (outside the bad animations) quest bugs and other game play issues. This game should have NEVER been released in its current condition.

After the HUGE outcry over the ending of ME3 they really needed to hit a home run, instead they struck out while not even swinging.

Avatar image for agentmi6
agentmi6

RIP ✝ BIOWARE

Avatar image for NoiseMonkeyy
NoiseMonkeyy

This is why you shouldn't pre-order. If Bioware didn't already have your money then they would have an incentive to make a game actually worth paying for.

Avatar image for EXxile
EXxile

@NoiseMonkeyy: You seriously blame this on pre-ordering? LMAO

Avatar image for NoiseMonkeyy
NoiseMonkeyy

@EXxile: Not entirely but I think it's a symptom of it. Besides the point is that people who preorder don't get a chance to see what the game is like before it actually comes out and by then it's too late because they have already spent the money.

Avatar image for livedreamplay
LiveDreamPlay

@NoiseMonkeyy: I see no point to pre-ordering, really no point. But I doubt this was a factor, if you want you can still get your money back if you pre-order and don't play the game. So it's less their spending money and more of a reassurance that they will reach a certain number of sales...

Avatar image for gdnmt
gdnmt

You can't polish a turd...but you can roll it in glitter!

;)

Avatar image for spiegel1
Spiegel1

@gdnmt: Psh, you totally can polish turds. You've just gotta wait for a few million years until it's fossilized first.

Avatar image for Drakillion
Drakillion

I can deal with the facial animations because I find them somewhat entertaining. They'd also have to redo most of them and that would probably take up too much time and resources.

What Bioware should do is fix some of the game breaking glitches. I had to reload an old save because:

-When I died doing a wave style mission, I sometimes can't access a terminal or door, which I need to do advance the level.

-Some sidequests require the player to engage the enemy. If the player snipes the enemy from a good distance, the quest doesn't trigger because there aren't any enemies to fight.

-A got locked out of a story quest because I drove past an enemy base while I was exploring. I saved my data after finding my discoveries and when I got back to the base, the enemies were gone and I couldn't access the controls to a door. This happened twice in separate occassion.

-The game didn't load correctly near the end of a game; Ryder was stuck in the Galaxy Map terminal while everything around him was gray. I had to load from a file and lost 2 and a half hours of progress.

Those are just some of the glitches that i came across and bugs like those really ruins the fun and immersion.

Avatar image for sdzald
sdzald

@Drakillion:

I will add a couple.

On several occasions when talking with an NPC and one of my squad mates says something I do not hear him, I have to leave sub titles on (Which I hate!) to insure I 'hear' all that awful dialog.

At the end of the Exaltation quest, as I enter the shuttle Xbox gives me a couple of popups for achievements and the game totally locked up, I had to re-run the entire final battle again.

On many occasions when I have come upon a Kett settlement where Kett are suppose to be deploying form a shuttle, I see no shuttle and just one Kett hanging in the sky, If I shoot him he will fall to the ground and be replaced by another Kett, repeat until they all arrive :)

I could go on and on. If EA/Bioware think they can fix this pig up by just sprucing up the facial animations then things at Bioware are worse then I thought.

Avatar image for joeytheking101
JoeytheKing101

I don't know why everyone is hating on Andromeda. It's a good game it just has some technical issues that you knew they would fix. I think it's just the ME1-3 fanboys who get wet thinking about it who don't like it.

Avatar image for RS13
RS13

@joeytheking101: They get wet thinking about it and hate it? Damn, that's some serious cognitive dissonance.

Avatar image for joeytheking101
JoeytheKing101

@RS13: Not cognitive dissonance just some dyslexia. I said people are hating on MEA an get wet over ME1-3. Go back to school so you can properly comprehend statements. :)

Avatar image for RS13
RS13

@joeytheking101: How bout you learn to (1) use pronouns (2) comprehend statements (3) detect sarcasm and (4) learn what dyslexia is.

Avatar image for loafofgame
loafofgame

@joeytheking101: Weeeeeeell, 'just some technical issues' is an understatement, I think. I'm playing it right now and I'm having a good time, but there's a lot of jank. Enemies hanging in the air, shooting at you from inside walls, gliding across the map without animation, squad members teleporting right in front of you, objects missing textures, etc. They're not going to fix all of that. That's way too much work.

I can look past a lot of that crap, but sometimes quests break and that just sucks. A door that doesn't open when it should, something I'm supposed to scan, but can't, a quest that doesn't complete, even though I finished it. I am enjoying myself, but I also feel I have to be constantly on guard, making sure I save often and have several save files.

Avatar image for Mogan
Mogan

@joeytheking101: Partly general BioWare hate from folks whose butts haven't stopped hurting since Dragon Age 2. Partly Andromeda having some pretty big issues. There's a thousand little technical issues and the writing is bad. If it weren't a BioWare or Mass Effect game, that probably wouldn't be as big a deal, but being a BioWare and Mass Effect game means Andromeda gets held to a pretty high standard, especially the writing.

Avatar image for hyru99
hyru99

Um from what I hear, redoing animations is incredibly expensive. Animation glitches can be fixed for less probably, but they would need to redo most if not all animations for their updates to please the negative feedback people. Don't think it will happen. I see the game not being improved a whole lot.