A Steam Error Is Removing Games From Players' Libraries
The error appeared after scheduled maintenance, though players have found a workaround.
Every Tuesday afternoon, Steam carries out scheduled maintenance on its systems, sometimes causing outages while in progress. This week, after maintenance was completed, players found that some games in their library that had already been bought were showing a "purchase" button instead of "play." Even if the player tried to purchase it again, it would cause an error saying the content was already in their library--rendering the games unable to be played.
The bug is described in a Resetera thread, with a number of reports showing up on the Steam subreddit. Dead By Daylight seems to be adversely affected, as well as Bethesda games--with one player describing issues with Fallout: New Vegas, and another saying that all Bethesda games in their library had been affected. One Reddit user has said that the issue is affecting all games in their library that are currently on sale on Steam. This checks out with Dead By Daylight, which is currently 60% off in the Steam store, while Bethesda is also having a sale on most of its content.
The Dead By Daylight Twitter account has put out a notice about the issue, though it appears to be an issue on Steam's side.
We're currently looking into an issue on Steam preventing players to access their game or DLC. For some players logging out of Steam and restarting appears to help. We will update when we have more information. Thank you for your patience!— Dead by Daylight (@DeadByBHVR) August 5, 2020
I need some help I already bought this game a long time ago why does it say here I need to purchase the game? :( pic.twitter.com/6aCkG6AKU0— Khem (@Khem32126363) August 5, 2020
Players found a workaround that appears to work for most users--the fix requires users to delete their Download Cache in settings and then restart Steam.
This fix worked for me and a lot of others!! Clear your steam download cache and you should be good to go :) pic.twitter.com/nj3qtKkql8— @homozoned (@homozoned) August 5, 2020
Steam has put out an announcement that the bug has now been fixed, and that players should restart the client if it's still occurring.
We've fixed an issue where the Steam client wasn't displaying ownership correctly for some games.— Steam (@Steam) August 5, 2020
You may need to restart your Steam client for the changes to take effect. Apologies for the disruption!
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