They knew how many pre-orders they had and they didn't have server capacity to handle the load? The program manager for this game release should NEVER EVER EVER work again anywhere. He should be fired immediately. If you go to a movie and the movie doesn't play because it doesn't work what rating would you give the movie? A ZERO, unfortunately I have to give this a 1.0 as it's the minimum. Oh by the way, they let you register your keycode immediately so that your one free month will be up as soon as possible when you can't even play!
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