One of the most common help desk tickets I see are requests to change the dates on patient visits entered in our system. The request will usually go something like this: "I saw 3 patients on 12/10, but the visits are dated 12/5. Please move visits to the correct date".
It's never only one visit, it's always several. And the visits always have signed documentation attached to them, meaning it is impossible for staff to change those visits in any way. The best explanation for this phenomenon that I have gotten is that the staff entering the visits are not very computer literate. How computer literate does someone have to be to try and enter documentation for 12/10, see the date 12/5 on that documentation, and realize that the date you've entered is not correct? I think I could have handled that task by age 7.
I recently had someone request that I change the date on 4 visits and then a week later send me a different request to change the date on TWELVE more visits. This means that a week after being lectured to pay attention to the visit date when documenting she proceeded to create a visit on the wrong date, write paragraphs of documentation on a patient, sign the documentation without proofreading it, and then repeat that process ELEVEN MORE TIMES before finally deciding to look at her work and notice she screwed up.
Have you ever signed an important document, like a contract or mortgage? Did you look it over before or after you sign it? If you answered "after", congratulations! You very likely could get a job at the company I work for.
But my favorite help desk tickets are the ones from people complaining that they entered a bunch of visits and now those visits are gone. Obviously something is wrong my computer! It's erased all of my work! You need to fix this!! Every single one of these cases ends with me finding out that they're looking for their visits on the date they thought they entered them for, as opposed to actual date on the visits.
As frustrating as it is that staff routinely make mistakes on something you learn in grade school, I can at least understand the reason why these mistakes are never caught in time. After all, why take a minute or two to double check your work when you can have some IT guy waste hours of his life paying for your mistake?