I'm working on a project at the moment, upgrading our companies e-mail system. I have upgraded lots of systems in the past, but none so directly personal to so many people as this. It is turning into something of nightmares.
Personally, I get a ton of e-mail in a day (somewhere between 40-60), most of which are internal junk; which is to say they are not really junk mail, but things like automated notifications and the like. Once they are weeded out, then you get the mails that you are just copied on, so that someone has covered their butt. That leave me with about 10-20 that I need to deal with. Now these messages are not personal, friendly or nice, they are simply a rubbish form of communication that would probably be better served with a quick 2 minute phone call.
But this is not a rant about my e-mail, it's a rant about 1200 peoples e-mail. I did not train my entire career to end up an electronic postman or the babysitter of people who can not understand the simple rules of business e-mail system. Anyway, we have only done the pilot phase and I am already completely sick of people talking about how they have lost 3 messages and this is my fault. This is a very bad place to be and I know I should become numb to this, but I am.
Anyway, I will plough on through and try not to let a 1200 person project turn into an individual single person project, repeated 1200 times.
E-mail has a lot to answer for.