They released a Kinectless sku, removed apps from behind the pay-wall and modeled GwG after PS+ all to make the whiners happy. The X1 already offers the most features and the best online network on consoles; not to mention Phil Spencer preaching nothing but games while lately MS has been completely bending over backwards for gamers. Jeez, what more could you want?
Ok If I could change anything it would be that MS focuses more on first party titles instead of buying timed exclusives. I still don't think that they completely understand this.
Yeah, Microsoft needs to produce more first-party games instead of throwing money at timed exclusives. I'd say that's one of their biggest problems.