By law, they have to exchange both the game and the console. Electronic devices cannot be guranteed 100% of the time sinse they are factory manufactured.

You may have to make a stink depending on what store you purchased it at, but they cannot deny you an exchange if they sold you a defective product. They are obligated to honour an exchange if the product was defective right out of the box. They can deny you a refund, but they can't deny an exchange. You also don't have to purchase a "return guarantee" unless it's an extended warantee of some kind.

What store did you buy it from by the way? I too am from Canada.

chefstubbies

Maybe I should have explained it a little better. The Halo 3 disk wasn't defective, it was destroyed BY the console (nobody told me you couldn't move the 360 from vertical to horizontal while playing :( ) And I bought it from EB Games.

Wow, got posts fast :P

No, I didn't try to Mod it, my friend broke his that way, so I wasn't gonna even try.

And for the return thing, I also had to return my copy of Halo 3, but they said I couldn't because I didn't "purchase a return guarantee" or something like that -.-

Hey everybody. For almost a year now, I've been wanting a 360, and the fact that my two best friends have one doesn't help either. So, for months I saved up my money and finally, December 26th, 2007, I had enough to buy it! So I go out and buy a 360, four controllers (I have brothers) and some games, the whole shebang.

I get home, start setting it up, and begin to play. Next day, I turn it on and I get a RLOD on the bottom right section (when it is on it's belly), followed by a black screen saying "System Error. Contact Xbox Customer Support." and at the bottom it says "E 64"

Does this mean that my long anticipated 360 is dead? Do I send it in to "Micro$oft"? Is there an easier fix?