When BestBuy first started carrying video games, they poured their souls into the department. They gave great trade-in values, they did price-matches, they constantly had great discounts and they had good staff who knew what they were talking about. They also promised $10 coupon (well, 800pts) when you pre-ordered upcoming titles and would always honor it.
And somewhere down the line, everything went ****.
Recently, almost every single encounter was an unsatisfying one. I almost always left the store pissed and annoyed.
Today was no different.
We waited 20 minutes to trade in one game. The guy before us wanted to trade in 4 and none of the 4 guys at the counter knew what they were doing.
In the mean time, I asked the guys specifically if taxes were added on top of the trade-in credit, they said YES.
So we waited patiently.
When it was our turn, we also had to wait for about 10 minutes before a manager came and type in her password.
You know, people, if you don't already have good looks to begin with, not putting on a smile hurts a lot more.
I've always been an incredibly patient customer, but I have a thing against not-so-good-looking-SAs without a smile. It starts anger deep down in my heart.
And you could have at least let your customers know what the hell they were waiting for.
Anyway, at the end of the transaction, taxes weren't added to our credit. I asked them why, they were "too busy" to give me an answer. They said, "ummm, I don't know, maybe because you only traded in one game."
WHAT? Ok, maybe that's your policy, but I asked you BEFORE I traded the game in, no? Now you give me this bull**** and expect me to eat it because apparently, you're "busy" (no, you're not, you're just ****ing slow. FOUR guys, ONE customer. What are you so busy for???)
I didn't ask them to void it, though, since my boyfriend was so annoyed that he didn't want to stay there any longer. But I honestly wanted to smack their empty heads and see if the sound would echo.
And out of these FOUR gaming department guys, no one knew what Skylanders was. HOW CAN YOU NOT KNOW WHAT SKYLANDERS IS WHEN IT'S A CHRISTMAS HIT EVERYWHERE ELSE??? Good ****ing lord!
We constantly have customers telling us that people at BestBuys aren't at all helpful in the gaming department, I honestly didn't expect it to be this bad.