Tech problems hit XBL video marketplace
Microsoft promises to refund users who didn't receive content they paid for.
True on-demand TV has been a long-promised dream of many, and that dream appeared to move closer this week when Microsoft launched its Video Marketplace service. Offering TV programmes for keeps and movies to rent, the service quickly became a popular component of Xbox Live.
But as a result of "the extremely high number of downloads" over the first 24 hours, the site hit technical problems, which meant that content was delayed or, in some cases, never got to the user at all.
Xbox Live's director of programming Larry Hryb has described the first hours of the downloading service as an "unpleasant experience" for members but promised that Microsoft was working to resolve the issues.
He said on his official Xbox blog, "We've made progress over the past 24-hours, and the team is dedicated to fixing the issues and continues to work as fast as they can around the clock to get the service running as seamlessly as you have come to expect."
Anyone who ordered content which had not arrived would be given a full refund, he stated. He added that sometimes the message 'Points have been deducted...' would appear when users were downloading free content, and he reiterated that points were not being deducted for this.
People based in the US who had received error messages or not received their purchased downloads were asked to call XBL customer support on 1-800-4MYXBOX.
Hot Stories
Newsmakers
-
Preowned games on Xbox One decided by publisher
Microsoft confirms that it won't charge any fees for any titles eligible for resale. Full Story
- Posted Jun 6, 2013 4:00 pm PT
-
Microsoft confirms required 24-hour check-in for Xbox One
Playing Xbox One games on somebody else's console will also require a check-in every hour. Full Story
- Posted Jun 6, 2013 3:41 pm PT
Featured Stories
-
PlayStation 4 will cost $399
Sony confirms a $399/€399/£349 price for the PlayStation 4 hardware, $100 cheaper than Microsoft's Xbox One. Full Story
- Posted Jun 10, 2013 11:19 pm PT
-
New Halo coming to Xbox One; runs at 60fps
Will be coming in 2014. Full Story
- Posted Jun 10, 2013 11:11 am PT
-
Del Toro calls BioShock Infinite a 'mindf*ck'
Pan's Labyrinth director praises Ken Levine and Irrational Games for latest BioShock, says he would consider large-scale Pacific Rim game "God willing." Full Story
- Posted Jun 13, 2013 8:53 am PT
-
Microsoft: Xbox One will be leading product people love and embrace
Xbox boss Don Mattrick believes concerns over connectivity are overblown, recommends Xbox 360 for those without an Internet connection. Full Story
- Posted Jun 11, 2013 5:52 pm PT
-
New Mirror's Edge is open-world
EA Labels boss Frank Gibeau describes new project as "open-world action adventure game." Full Story
- Posted Jun 12, 2013 10:45 am PT





