Losing "concurrent" users on the servers at "peak times" simply means that people aren't playing the game. There's no way to dance around that.
I received zero actual support for my issues and I shelled out $150 for the Collector's Edition plus I renewed for 6 months before I incurred most of the issues.
Anyone that treats a customer who just spent nearly $230 in one pop on their game deserves nothing but unadulterated abject failure. I hope the losses are staggering and mind boggling.
I was a huge BioWare fan before this title. Capital F your game. I'm never buying anything with the name BioWare (or whatever the studio name changes to in the future) ever again. I'm done with Sony Online Entertainment Part II.