UPDATE: All European servers run into problems during peak evening period on the game's first day of international availability.
Update: All seven of SimCity's EU servers are now down as the game heads into its first evening of being commercially available across Europe. Numerous GameSpot readers have been in touch to say playing the game became impossible from about 16:00GMT.
"We are currently aware that some servers are not performing optimally and are actively working on them," reads EA's latest update on the matter.
Original story: The launch problems that have hobbled SimCity since its US release on Tuesday seem to have avoided the game's UK launch.
SimCity was made available in the UK at midnight and, so far, seems to be working. GameSpot has managed to successfully and repeatedly log in to SimCity, which requires a constant connection to the game's servers in order to function, and play the game this morning.
"Good news, Mayors--we just added a brand new #SimCity server: Europe East 3. Hop on and start building," tweeted the official SimCity account this morning. In total, two new servers for Western Europe and an additional server for Eastern Europe.
EA's next test will be whether the game's European launch can cope with the stress of the peak evening and weekend period.
Overnight, Amazon pulled digital copies of the game from sale, citing the ongoing server issues, while EA disabled some of the game's features--including Cheetah speed, leaderboards, and achievements--to reduce stress on the servers.
GameSpot's SimCity review has also gone live, where the game received a score 5.0. "The bugs will probably be fixed, the wrinkles smoothed, and the online problems sorted out. What hurts most, though, is that it didn't have to be this way. SimCity's makers looked to MMOGs for ideas on how to bring players together, but didn't absorb the lessons MMOG developers learned long ago on how to implement practical online play. SimCity (the game) isn't the pinnacle of the series, but it's super fun. SimCity (the service) is a disaster," said reviewer Kevin VanOrd.
After posting yesterday to say that EA was committing "everything we have" to fixing the game, SimCity senior producer Kip Katsarelis returned to the EA forums to once again apologise for the troubled launch and to update fans on the current status of the game.
"Server capacity is our biggest obstacle," said Katsarelis. "We launched in North America on Tuesday and our servers filled up within a matter of hours. What we saw was that players were having such a good time they didn't want to leave the game, which kept our servers packed and made it difficult for new players to join. We added more servers to accommodate the launch in Australia and Japan, and then more yesterday to accommodate the launch in Europe. As of right now, we are adding even more servers which will be going live over the next three days. And, our plan is to continue to bring more servers online until we have enough to meet the demand, increase player capacity and let more people through the gates and into the game."
should have had an open beta instead of their tiny little closed beta.... I never got the game to install correctly and by the time i got the email i had maybe 2 hours to play it. whole point of a beta is to test this kind of stuff from happening. Not have a few people tell you the graphics look good and the buildings plop correctly
@boarwar Limited beta, limited play time, limited game features, and limited servers all equals unlimited problems.
Man, this whole fiasco reads like satire. "European launch goes without major issues" Update: "Never mind, we spoke to soon, all the servers are currently down."
@crdeath27 They didn't have problems initially because in was early in the morning on a week day when everyone was working and not playing the game. Once everyone got home and flocked to their PC to play the game for the first time, "BANG!!" server issues. EA obviously didn't stress test any of these servers and thought they were fine when 50 or less people were on them.
I assume the server load wasn't as large after seeing the issues that have plagued the rest of the world before them.
If only some method was invented to test server load prior to launch. Like allowing public access to servers temporarily and running stress tests while inking out player bugs.
We could call it a theta..no that wouldn't sound right, well something that rhymes with theta...
Probably because the publicity's been so bad, no-one wants to buy the damn game. Thus, the servers are sparsely populated.
Hopefully people are wising up to what happens with Always On DRM games now. Diablo 3 showed us that you're gonna have problems during the launch period and Sim City affirms that once again. Either buy the game after they've stabilized it or preferably don't buy it at all so you don't support this horrible system.
After EA saw what was happening with the US servers EA should have maned up to their mistake and delayed the game in EU for another week or two, instead they go along with the EU launch as planned knowing full well the servers are shit and need fixing. Once again EA shows it's greed and as always the customer pays the price, I hope EA get 100s of law suits on them for this thats the least they deserve. And I feel sorry for the poor souls who bought this pile of shit, i'm glad they announced alwsys online DRM, it put me off buying the game.
It's craptacular!! I feel bad for the peope who actually paid fill price for this crap!! No chance for a refund on DD copies. That sucks.
The ironic part is the pirated version, which will exist, will not require online. Only paying customers will have this constraint.
@Raditz5 actually to pirate this you need a server emulator, it will take a while i think the pirated version of a working D3 just came out.
"...playing the game became impossible from about 16:00GMT", i.e when people all over Europe started coming home from work.
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@BuldozerX What kind of stupid comment was that!? Do you think we would have bought the game if we knew it would fail so hard?
@ratchet200 well...while maybe not very delicately put, history did show allways online tends to have serious launch issues...diablo 3 being the prime example. Alot of people saw this coming
@BuldozerX I got a refund and mine was an Origin DD too, I guess EA's policy is now
"We won't tell you that we are giving refunds but you can get one if you call us up and ask for one"
This is not good, first the major headline reads SimCity launches in the UK without major connectivity woes... and then update it to say the servers are down.
Players from the UK like me was wondering if EA would live up to the promise to ensure the UK launch would be ok, and GameSpot reported it as ok... luckily for me I didnt rush to buy it, but if I had I would of been pissed at GameSpot for the initial all clear report.
GameSpot you just lead your UK fans to a ambush by EA, well done....now UK fans can join the rest of the poor saps that cant play SimCity properly.
@ASnogarD I know what you are saying.... but I think Gamespot didn't mean to ambush their users. I say this because of how honest their review was of Simcity, they were not afraid to tell the truth.
I dismissed this article from the start anyway, the only reason why UK users wouldn't of had problems is because nearly everyone was put off buying it!
... and that makes it all the more interesting because many people in the UK have probably not bought the game and yet the few that have are still getting server issues, says it all really.
No major connectivity woes? ARE YOU JOKING!? I've had 20 minutes online so far, and lost that when I re-queued (for almost 90 minutes after losing the connection) This game is NOT AN MMO. I - like the vast majority of users have NO INTEREST IN EVER PLAYING SIMCITY MULTIPLAYER. There are only a MAXIMUM OF 16 per world as well. So it's mot "massive" and it's not "multiplayer" and if my experience so far is anything to go by..it certainly isn't "online"
Every time something like this happens with EA it reminds me why they are a massive cancer in the gaming world.
If you give them your money for shit like this you deserve what is happening.
Stop supporting the cancer. These people don't learn. They will NEVER learn. They don't want to learn. All they care about in the end is the dollar signs.
............. still waiting to even start the tutorial........ got bored hours ago, what a complete mess! EA are a complete bunch of c*#ts, well the clowns that decided online DRM was the only way to go are at any rate! Just remove the online need and make it run offline, then if they have to it can be turned back on when it actually works in the future.
EA has been around for decades now. Have they not learned anything over all those years? You would think they just started selling games last month! what a bunch of noobs.
"Players were having such a good time, they didnt want to leave." Gee, maybe if DRM and online connectivity was disabled, maybe I would not have this issue? So now I am being punished for wanting to play this game? Idiots.
@ewjiml "Players were having such a good time they did not want to leave" Is that not the most ignorant line of thinking you can imagine? Now we know who was behind this Always online DRM shite"...
This is like buying a Corvette but the dealer say's the minute you start to enjoy it you have to return it... ROFLMASO
Doesn't EU Directive 1999/44/EC give the residents of member states the right to a refund if you purchase defective products?
Under Directive 1999/44/EC EU customers are entitled to a refund if goods are not fit for purpose, why not just get your money back?
@DarkSaber2k This Lucy Bradshaw was probably one of the MasterMinds behind this Always online crapola of an idea too.
Why is anyone going to want a game they never intended to get because the game they wanted failed to operate? lol
I feel bad for those who purchased the game, sincerly, but am I the only way who is enjoying seeing EA getting shown as incompetant in their DRM decisions they made everytime a new update on this story unfolds.
Keep pirating games and continue to be dissapointed with always on DRM. Keep requiring always on DRM and continue to face unbridled consumer rage justified or not. Pirating won't go away - and neither will developer and publisher attempts to stop it.
It's a kind of "damned if you do - damned if you don't" scenario isn't it?
@floydshayvious DRM doesn't stop piracy, smart business plan and affordable prices do
@Saidrex @floydshayvious Right. Sadly, I see the whole industry just imploding before any meanginful middle ground being reached between corporate and consumer over the perception of property rights. At least concepts like Kickstarter gives us SOME power back.
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