EA Origin accounts hijacked?

This is the full email I received from ORIGIN this morning, a really sad story indeed and should be put on the frontpage of any gameserver really as it shows the ignorance of those people!!!!  

 Hi Johann,  

Thanks for getting back to me with your concerns. I also appreciate the information on the numbers you found. Where was the e-mail you found listed? Again, we want to make sure you and others are getting the correct information when trying to reach out support. As you mentioned, there is a "catch-22" of sorts in that you need to log in to our help site to contact us, but if you lost your account you can't do that (the process of which we are looking at to help ease the process for both us and those contacting about hacked accounts). So, ensuring the other information that is out there is correct is another top priority.   As for the rumored Origin hack, we still have no reason to believe such a compromise occurred. I agree that it would be good move in our customer relationship to admit if something like that occurred and keep our users up to date, however we cannot admit to something that didn't happen. As mentioned before, though, we take issues like this seriously and so we are continuing to double-check everything to verify nothing happened.   That doesn't mean we blame you for the issue, and I apologize if that seemed to be what I was implying. I don't think you are at fault at all, and it definitely sounds like you are doing what you should to keep your accounts secure. All I meant to say is that a hacker somehow got a hold of your information and used to to compromise your account.   I hope that clarifies the matter a little better and again I apologize for any misunderstanding. If you have any lingering questions or concerns over the issue please don't hesitate to let me know. Other than that, I hope you had a great weekend! Sincerely, Kyle Cooper World Wide Customer Experience | Executive Relations T: 512.583.6152 | E: kcooper@ea.com

lucky i retreived all 3 of my origin accounts

my origin account was hi jacked to,,,,so what do we do now

Hi there, after I called them on the UK helpline 08702432435 the chap on the phone put everything right for me, thank god I remembered the date of birth I used!! otherwise he could not help either.

I complaint to EA/Origin as well via e-mail and  I got an answer from

Kyle Cooper World Wide Customer Experience | Executive Relations T:  512.583.6152 | E: kcooper@ea.com

But after I reply with my answer demanding an apologogy unconditional , all went silent. No addmission of guilt whatsoever and tried to put blame on customers, what a shit service ORIGIN provides. So from now on even if I like a game If they use ORIGIN i will not purchase it, They give a damn about their customers, which after all pay their wages.

I use this piece of crap only for games EA forces us to - BF, ME and DA, and SWTOR. And their support is epicly crappy too - when I ordered SWTOR, EA created a new acc for me and for some wierd reason put SWTOR and DA 2 on the new acc, leaving ME 2 on the existing acc. I asked them to transfer ME 2 on the new acc, but they even didn't bother to answer.

people use origin?

origin is horrendous and it's no wonder. EA can't even manage their support correctly, why did we think origin would be different?

My Xbox account was hacked a while ago, the only place that had my account info other than M$ was EA as I needed to login to their system for something. When I contacted M$ about the hack they basically said that EA had lost/been hacked for loads of live accounts.I would never trust EA with any details or accounts again. There is no way Origin will ever have any credit card details from me.

Get out of my newsfeed EA...you're unworthy. 

 @lion2447 Tying to a account is the best way to do it, hardware activation is nothing but a pain in the ass, or do you have some other idea of how it should be done?    Plus it is great being able to just log onto some computer anywhere and download your game.    The way itunes does it is terrible loose your songs and you can't even re download them. 

I wish they had implemented a steam guard like system

This is a perfect example of why games SHOULD NOT be tied to accounts. All those people who had their accounts hacked also essentially had their games stolen.  Since the games require a login to work, those people cannot play the games they paid for.  Also, since the keys become locked to the original account, they cannot open a new account to regain access.

Oh, no. Keep us updated, Eddie. I hope it's not a system-wide hack.

So much for the bright future that EA prepared for it's customers.

Well, better Origin then Steam.  If my Steam account was hacked, THEN I'd be right pissed.

If I would have got one of those emails I would of said, "Oh yeah I still have that account... meh whatever"

More than likely the users didn't even know what DOB or email address they set it up with anyhow seeming all it does it let you activate a one time use code for a game that probably has a sequel by now.

Mine works okay.

They can have my Origin account :P

Yet another endorsement from EA for gamers to use Steam.

See, when I was a young whippersnapper thieves had to actually break into my house to steal my games.  Also, they still existed even if they were stolen.   

Hackers, Hackers everywhere.

Where are their vocal defenders now?:! :P

So if you want to protect yourself from hackers there's few way to do that.

1st. use Good antivirus, Avira (free) or Norton 360 that's what i use,

2nd. Never leave Account loged on website

3rd. Check URL , what websites you are visiting,

4th. Stop downloading Adult videos you get lag in MP games :P

5th. Use Firefox chrome with Extra addons like addblock etc.

Origins say hi To Death reaper :DDDD

EA THEY HACKED MY ACCOUNT I had 100 games on origins i want Money back now.  (maybe it will work :P)

Like mine.... i never reported it btw....

EA has been treading water for quite a while now, I can't wait till the TORtanic finally sinks.

Was a bit freaked for a second because I couldn't log in. Then I remembered I changed my PW the other day lol

Changed my password, just in case they got their password data sniffed out like battle.net not so long ago.

Well, I checked mine and it's untouched. Only reason I have it is for the trilogy.

YES, EA IS SOON TO DIE!

Hmm, may have to check my account.  Haven't turned Origin on in...months.

What a joke.

A lot of people hate on Origin because it is owned by EA.  I only have 2 games on my Origin account (Amalur and Bf1942, which was FREE) and it's worked for me quite flawlessly.  I wouldn't use it as my primary service, but I don't hate it.

Great... and I just made a new email a few days before I made my Origin account. I'll rage if anything happens to my email. Thanks a lot EA! /sarcasm