General FAQ
What is GameSpot DLX Secure Delivery Plug-In?
The GameSpot DLX Secure Delivery Plug-In is a small, lightweight Windows-based client software that enables efficient GameSpot secure delivery of content to users' desktops through the GameSpot Delivery Management System.
How do I install the GameSpot DLX Secure Delivery Plug-In?
Normally, plug-in will install, if necessary, when you click on any item's "Download" link on the GameSpot Web site. Simply attempt to download any item from the GameSpot Web site. The program will install, if necessary, and then all future items will download through it.
Why did I get a security dialog box when I installed the GameSpot DLX Secure Delivery Plug-In?
You may see a security dialog box when you install the GameSpot DLX Secure Delivery Plug-In. This is a standard dialog box that all software that is installed on your machine through an Active X plug-in uses.
To proceed with the installation to get your content, please click Yes on the dialog box.
Do I need to install the GameSpot DLX Secure Delivery Plug-In every time I play or download a video?
No. As long as you have not uninstalled the GameSpot DLX Secure Delivery Plug-In, you will not need to repeat the install process after the first time.
After that, when you next try to play a video, the GameSpot DLX Secure Delivery Plug-In will automatically play it if you have already downloaded it, or the GameSpot DLX Secure Delivery Plug-In will download the video and then play it for you.
If I uninstall the GameSpot DLX Secure Delivery Plug-In, are the downloaded files still on my computer?
Yes.
To access the files through Windows Explorer, you can go to your C: drive, click on the Documents and Settings folder, and click on the GameSpot DLX Secure Delivery. The full path for this folder will be:
C:\Documents and Settings\GameSpot DLX Secure Delivery.
From this folder, you can play or delete the files that you have downloaded through the GameSpot DLX Secure Delivery Plug-In.
How do I uninstall the GameSpot DLX Secure Delivery Plug-In?
If you are encountering any problems or issues while using the GameSpot DLX Secure Delivery Plug-In, we would like to investigate and attempt to resolve them for you. To allow us to help you, click here to contact GameSpot Support.
If you prefer to uninstall the GameSpot DLX Secure Delivery Plug-In, please select your operating system from the list of uninstall instructions below:
Uninstall Instructions - Windows XP
Uninstall Instructions - Windows 2000
Uninstall Instructions - Windows ME
Uninstall Instructions - Windows 98
Uninstall Instructions - Windows NT4
How do I uninstall the GameSpot DLX Secure Delivery Plug-In from Windows XP?
To Uninstall the GameSpot DLX Secure Delivery Plug-In from Windows XP:
If the GameSpot DLX Secure Delivery Plug-In icon is displayed in the Windows system tray (at the far end of the Windows task bar, near the time display), right-click on the icon, and select Exit from the menu that appears. Open the Windows Add or Remove Programs screen from the Windows Start menu
(Start>Settings>Control Panel)
If, when you place your cursor over the Control Panel item in the Start menu, a submenu listing the contents of the Control Panel appears, click on the Add or Remove Programs item to open it.
If the submenu does not appear, click on the Control Panel item to open its window. Then, in the Control Panel window, double-click on the Add or Remove Programs item to open it.
In the Add or Remove Programs screen, locate the item labeled Secure Delivery, and click on it to highlight it.
Click on its Change/Remove button to begin the uninstall process.
Follow all directions to complete the uninstall process.
How do I Uninstall the GameSpot DLX Secure Delivery Plug-In from Windows 98?
To Uninstall the GameSpot DLX Secure Delivery Plug-In from Windows 98:
If the GameSpot DLX Secure Delivery Plug-In icon is displayed in the Windows system tray (at the far end of the Windows task bar, near the time display), right-click on the icon, and select Exit from the menu that appears. Open the Windows Control Panel screen from the Windows Start menu (Start>Settings>Control Panel).
In the Control Panel window, double-click on the Add/Remove Programs item.
In the Add/Remove Programs screen, locate the item labeled Secure Delivery, and click on it to highlight it.
Click on the Add/Remove button to begin the uninstall process.
Follow all directions to complete the uninstall process.
How do I uninstall the GameSpot DLX Secure Delivery Plug-In from Windows 2000?
To uninstall the GameSpot DLX Secure Delivery Plug-In from Windows 2000:
If the GameSpot DLX Secure Delivery Plug-In icon is displayed in the Windows system tray (at the far end of the Windows task bar, near the time display), right-click on the icon, and select Exit from the menu that appears.
Open the Windows Add/Remove Programs screen from the Windows Start menu (Start>Settings>Control Panel>Add/Remove Programs).
In the Add/Remove Programs screen, locate the item labeled Secure Delivery, and click on it to highlight it.
Click on its Change/Remove button to begin the uninstall process.
Follow all directions to complete the uninstall process.
How do I uninstall the GameSpot DLX Secure Delivery Plug-In from Windows ME?
To uninstall the GameSpot DLX Secure Delivery Plug-In from Windows ME:
I
f the GameSpot DLX Secure Delivery Plug-In icon is displayed in the Windows system tray (at the far end of the Windows task bar, near the time display), right-click on the icon, and select Exit from the menu that appears.
Open the Windows Add/Remove Programs screen from the Windows Start menu (Start>Settings>Control Panel>Add/Remove Programs).
In the Add/Remove Programs screen, locate the item labeled Secure Delivery, and click on it to highlight it.
Click on its Change/Remove button to begin the uninstall process.
Follow all directions to complete the uninstall process.
How do I uninstall the GameSpot DLX Secure Delivery Plug-In from Windows NT4?
To uninstall the GameSpot DLX Secure Delivery Plug-In from Windows NT4:
If the GameSpot DLX Secure Delivery Plug-In icon is displayed in the Windows system tray (at the far end of the Windows task bar, near the time display), right-click on the icon, and select Exit from the menu that appears.
Open the Windows Control Panel screen from the Windows Start menu (Start>Settings>Control Panel).
In the Control Panel window, double-click on the Add/Remove Programs item.
In the Add/Remove Programs screen, locate the item labeled Secure Delivery, and click on it to highlight it.
Click on the Add/Remove button to begin the uninstall process.
Follow all directions to complete the uninstall process.
Is the use of the GameSpot DLX Secure Delivery Plug-In free?
Yes. You can download, install, and use the public version of the GameSpot DLX Secure Delivery Plug-In absolutely free. There are currently no pay services available to end users. If, in the future, we were to offer "pay per use" or "paid subscription" services, it would be made very clear which services were free and which services were billed so that there would be no confusion. Note that some of our content providers may charge for the services and content that they deliver through the GameSpot DLX Secure Delivery Plug-In. But, again, it should be clear when you are signing up whether it's a paid or charged service.
I also have a CNET download plug-in that's similar to Secure Delivery. Is this the same program?
There is one Secure Delivery program (khost.exe). The program may be customized to have a certain "look and feel." This applies to the desktop icon, the program GUI, and the icon in the system tray. GameSpot and CNET (download.com) both have a customized version of Secure Delivery. If you have one version installed and then try to download a content item from the other, the look and feel may convert from the one customized version to the other.
Despite the different look and feel, the underlying program is the same. There should be no difference in how the program works. Content items from GameSpot will appear and play just fine in the CNET version and vice versa. If you encounter any problems using the two different versions, please contact GameSpot Support.
Can I play a video more than once?
Yes, you can play a video more than once.
-If you still have the media player window open when the video has just finished playing, simply click on the media player's Play button. You can Pause, Resume, Rewind, or Fast-Forward, just as you would while playing any other video within this media player.
-If you have already closed the media player window, you can play the video again by clicking on it's download link or button or by accessing it however you did the first time you downloaded it. You will not need to download the video again. This time it will play immediately.
-If you no longer have access to the video's download link or button, click on the GameSpot DLX Secure Delivery Plug-In icon in the system tray (at the far end of the task bar, near the time display) or on your desktop. This will give you a list of files that you have downloaded and can play again.
-If the GameSpot DLX Secure Delivery Plug-In is not displayed in the system tray, you can access the files through Windows Explorer. To do this, go to your C: drive, click on the Documents and Settings folder, and click on the GameSpot DLX Secure Delivery. The full path for this folder will be:
C:\Documents and Settings\GameSpot DLX Secure Delivery.
From this folder, you can play the files that you have downloaded through the GameSpot DLX Secure Delivery Plug-In. Simply double-click on one of the files to play it.
Secure Delivery used to download at faster speeds, but since its last update, it seems significantly slower. Why is this?
Recently, we made a change to the display readout for download speeds by switching from kilobits to the more-widely recognized kilobytes. This is likely why your download speeds read as being slower. If you still feel your download speeds are running too slowly, check the "slow download speeds" portion of the technical FAQ.
How do I remove the GameSpot DLX Secure Delivery Plug-In icon from my system tray?
To remove the GameSpot DLX Secure Delivery Plug-In icon from the Windows system tray, simply right-click on the icon, and select Exit from the menu that appears.
This will close the GameSpot DLX Secure Delivery Plug-In completely, but it will automatically start up again when you need it in the future.
Can I pause and resume downloads in progress?
Yes. You can pause a download while it is in progress.
When you begin a download with the GameSpot DLX Secure Delivery Plug-In, a small browser window will pop up. Once the download has begun transferring data, a Pause button will be displayed. If you click on the Pause button, the download will be paused, and the button will change to a Resume button. To resume the download, click on the Resume button. The download will resume, and the Resume button will change back to a Pause button.
This pop-up-browser window also displays a Cancel button. To cancel a download at any time before it completes, click on this Cancel button. The download will be canceled, and the pop-up-browser window will close.
Can I cancel a download in progress?
Yes. You can cancel a download while it is in progress.
When you begin a download with the GameSpot DLX Secure Delivery Plug-In, a small browser window will pop up. This pop-up-browser window will display a Cancel button. To cancel a download at any time before it completes, click on this Cancel button. The download will be canceled and the pop-up-browser window will close.
What is the default download directory for GameSpot DLX Secure Delivery?
Upon installation of the program, you should be given a prompt that will ask you where you want your default download directory to be. If you do not choose a specific directory, the default download directory can be found at:
C:\Documents and Settings\GameSpot DLX Secure Delivery.
How do I delete downloaded files from my computer?
You can delete any files you've downloaded by opening the "Inbox" window and then clicking Delete on any files that you see. If you'd like to access the files through Windows Explorer, you only need to open up your selected download directory.
From this folder, you can play or delete the files that you have downloaded through the GameSpot DLX Secure Delivery Plug-In.
