Customer service is non existent

#1 Posted by yama1234 (1 posts) -
So I'm with all the people who bought this and can't even play it. Something went wrong when my account was created and it won't accept my password. And they decide to disable the password reset feature because "people don't realize that hackers have their email passwords". Talk about catering to the lowest common denominator. They disable a self-serve feature that can prevent people from logging tickets to cater to idiots who can't keep their e-mail passwords secure. Really? I logged a ticket at 3PM (pacific) yesterday and so far nothing...17.5 hours and counting for a password reset??? C'mooooon man.