Time Schaffer games are always hit or miss. He may be a great story writer or character creator, but he's not a great game designer. I don't want to come out swinging with everyone thinking I hate Grim Fandango or all Schaffer-made games. A lot of his work is considered some of the best games ever made on PC, which I get, but they're remembered for their story, atmosphere, and characters - not so much their gameplay.
You play as Manual Calavera. A Mexican salesman of the dead who gets wrapped up in a huge film noir-style story trying to save a mysterious girl, get back at his evil overlord of a boss, and also an evil co-worker. The game is split up into four years. It takes four years for people to travel by foot to the Ninth Level if they don't qualify for an express train ticket. For some reason, Manny can't get any good clients yet his co-worker Domino can. You wind up uncovering a plot of fraud, sabotage, subterfuge, and love. I can't go too far into story details, but they're quite entertaining enough to keep you pushing on.
And pushing on you will do. The game's object hunting obtuseness varies from minimal to I will never figure this out without a walkthrough. The way objects are used is very illogical at times and you wonder how Schaffer thought gamers would think in these ways. It doesn't help that the areas you explore are massive with dozens of hallways and rooms and you can easily miss something that needs picking up or completely bypass something that needs to be interacted with. LucasArts had a lot on their hands with this game as it was the first 3D game they developed and the most sophisticated to date. There's no object mixing either. Manny stores everything in his cloak/jacket and you must either try everything on every interactive object or simply think in odd obscure ways.
One example early on requires Manny to gum up a pneumatic tube system and get the maintenance demon to open the door. That was fine and all, but the demon left and I couldn't get in the door. I then had to re-acquire all the items needed to gum up the system again by running down hallways and do a ton of more backtracking all because I didn't realize I had to throw the bolt to stop the door from closing. How was I supposed to guess that? You run into these situations every step of the way and it gets exhausting and discouraging. Another scenario requires Manny to take a sign and use it to find a hidden doorway in part of a forest. This forest has doorways that loop back around to the same room and do nothing. How would you know to take that sign from the previous room and use it as a compass to find the hidden doorway in this room? The puzzles are insane and poorly designed and lead to constant frustration. I felt my progress halted every five minutes.
Now with puzzle obscurity out of the way, there's nothing else to this game. There are pretty environments to look at, great music and voice acting to listen to, and some great characters, albeit none of them very memorable. You can unlock quite a few achievements by talking to certain people at certain points or looking at certain objects. I find this in tune with the puzzle obscurity. I also didn't like how many areas are reused over and over again, while in new ways, they're still the same. Things are just spread so far apart and so many sub-plots and hints are given to you that you can't make heads or tails of any of it. There's no journal to keep track of what's said or even what you're really supposed to be doing next. It can become quite frustrating.
Thankfully the game isn't very long, especially if you use a walkthrough. My adventure was over in about 6 hours and I enjoyed it while it lasted, but it's not something I will be talking about for years to come. The gameplay time isn't enough to really flesh out the characters more than you wanted, and almost plays out like a Pixar movie. It's a fun blast while you're in it, but once the credits roll you quickly move on to something else and probably won't remember it a year down the road. Something about this whole game just didn't stick with me and I can't put my finger on it. If the puzzles weren't so obscure I might be more inclined. At least there's fun developer commentary all over the place and the remastered upgrades are nice. Everything looks sharp and clean and rendered in a much higher resolution. However, there are still many collision and animation bugs.
Overall, Grim Fandango is a fun story with some fun characters while you're in it, but will quickly move on to other things as something about this game doesn't quite stick. It feels more like a Pixar cartoon with gameplay bits in between than a full-blown game. It looks good, sounds good, and the voice acting is excellent, but many won't finish the game just due to how obscure getting through everything really is.