Any discussions involving ways to intentionally damage your Xbox 360 for the purpose of having warranty work done is NOT ALLOWED. Such discussions may lead to a user being moderated or possibly banned.
Welcome to the second edition of the "Broken 360 Discussion and Information" thread! Please note that any discussion that has to do with broken 360's needs to go into this sticky. Any other thread discussing this topic will be locked. Thanks :).
WANTED : USEFUL INFORMATION
REWARD : A CREDIT IN THE STICKY
Got a tip or some information that you think should be in here? Feel free to post it in here, but also make sure to PM it to myself and I'll check it, and if I like it, I'll add it in!
Below are a number of links that should help, if you have any other links that you think should be included, feel free to PM me, and I'll add it to the list.
How To Obtain Warranty Service (1 year coverage from date of purchase - 3 years for Red Ring of Death)
OBTAINING WARRANTY SERVICE:
To receive instructions for obtaining repair or replacement warranty services you must call: Within the U.S., U.S. Territories and Canada: 1-800-4MY-XBOX (1-800-469-9269); TTY users: 1-866-740-XBOX (1-866-740-9269).
You must also:
1. Submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the Warranty Period.
2. Follow Microsoft's shipping and other instructions if it determines that all or part of your Xbox Product requires return for repair or replacement. To obtain the warranty service, you must take or deliver the Xbox Product in suitable packaging that provides an adequate degree of protection against damage during transit, to the location specified by Microsoft. Except as otherwise required by legislation in your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at your expense.
3. Delete or remove any files or data you consider private or confidential prior to sending the Xbox Product to Microsoft.
Failure to follow the above instructions may result in delays, cause you to incur additional charges, or may void your warranty.
Additional Assistance Via Phone, e-mail or live chat
Walk through of an XBOX 360 Repair
Xbox 360 Error Codes
If there is a problem with the Xbox 360, the ring of light will flash in a particular pattern. Below is what each pattern means.
Sections 1, 2, 3, and 4 are flashing red
- The AV cable cannot be detected
Simply check that the AV cable is securely plugged into the back of the 360. If that doesn't work, try cleaning the end of the plug (that connects with the 360) with a dry cloth. Otherwise, if that doesn't work, try another cable if you have one, if that works, then you have a faulty cable. Otherwise, the port at the back of the 360 could be broken/faulty, and you may need to send the 360 in for a repair.
Sections 1, 3 and 4 are flashing red
- General Hardware Failure
Try restarting the console, if it does work next restart, then all is well. Although your console may RROD again later on, and require a repair. Otherwise, disconnect everything connecting to the 360, plug everything back in, and try restarting the 360 again. If that doesn't work, ensure that the power supply is showing a green light when the 360 turns on. If all else fails, and you do not wish to try a temporary solution, then you will have to send your 360 in for repair.
Sections 1 and 3 are flashing red
- Your 360 is Overheating
Let the 360 cooldown, and it will then allow you to continue playing. However, before you start playing again, ensure that the 360 has adequate ventilation, on all sides, and is not in an enclosed area (as the hot air expelled from the console is most likely going to re-enter the console, slowly heating it up).
Section 4 is flashing red
- Hardware Failure
An error code will appear on the screen as well, which states what component the 360 thinks is faulty.
E67, E68, E79
These could all have something to do with the hard-drive. Try taking the hard-drive out from the 360 and playing without it. If the error message disappears, then your hard-drive is faulty, and you will need to get a replacement. If the error message still appears, then something else is wrong with your 360, and you will need to send in the 360 for repair.
Any Other Error Message
Any other error message is not user-serviceable. You will need to return your console for repair.
Clear All Game updates, and the Console Game Cache
1. Go to the System Blade
2. Go to "Memory"
3. Press Y on the Hard-Drive
4. Then push X, X, Left Bumper, Right Bumper, X, X
5. Select yes on the message that appears.
The poster (G013M) does not take any responsibility for any damage caused to your Xbox 360 while attempting these temporary fixes. You hereby accept that any responsbility of damage is yours alone by attempting these temporary solutions. Also note that these solutions are indeed only temporary, and eventually you WILL need to return your Xbox 360 for repair. Also no guarentee is given for these fixes to actually work, and are solely provided for your own information and use.
You continue at your own risk.
The Towel Fix
The Towel Fix, as it's name implies, involves wrapping your Xbox 360 in towels to heat it up, and in theory should give your 360 a new (but short) lease on life.
Performing the Towel Fix is simple enough, all you need are three towels, and your 360. Disconnect everything but the power cable from your 360 (and make sure there aren't any disks in it), and lay it down horizontally. Then proceed to to wrap the 360 in the three towels (while the 360 is on). Then just wait around 20 - 25 minutes for the 360 to heat up. Please note that the next step may or may not have to be done. Now turn the 360 off and let it cool down for another 15 or so minutes. After it has cooled down, plug the AV cable back into the 360, turn it on, and hopefully the 360 should proceed to the Dashboard.
There are other temporary fixes, which involve opening up your 360. Which will invalidate your warranty, so I highly discourage you from trying those fixes -- you will most likely do more harm then good in the long run.
If you have any other solutions which do not invalidate the warranty, and you can provide me with a video link which proves that it works, then I am more then happy to add it to this list.
Q. Should I have a 360 plugged into a surge protector?
A. Apparently the official word from Microsoft support is that the Xbox 360 should be plugged directly into the wall, bypassing any sort of surge protection.
Q. How does the return process work?
- Ring 1800-4-MYXBOX, and follow through the prompts untill you manage to speak to a real person.
- They'll ask for your serial number, and you may need to register your console if it isn't already.
- Then they will give you a Support Reference No. # and repair centre address, which you will need later, and send to you the shipping box.
- Once you receive the shipping box, place your console into the shipping box, sans any memory cards and controllers -- and make sure that there aren't any game disks in the 360 as well.
- Ontop of the 360, make sure that you have the following information on a piece of paper :
- Support Reference #
- 360 Serial Number
- Your name
- Return address
- Place the shipping label that you got with the box ontop of the box, and put the repair centre address on the shipping label.
- Now ship the box, and play the waiting game
- After some time, you'll recieve the shipping box back with your new Xbox 360!
Here could be a way of helping to prevent the RROD. If you have something cold (obviously nothing wet e.g. an icepack), put it either under or ontop of the 360, that helps keep the 360 cool.
Also, here is another tip that can help, make sure that you keep the power brick vented, and if possible, hang it on either end of a rope (securely of course) or put it ontop of a sturdy box with holes.