Redeeming a XBL points card Problem

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#1 Posted by Utensilman (1450 posts) -

anyone else get an error saying "Can't retrieve information from Xboxlive. Please try again later. Status code: 801613fb" when trying to redeem a 1600 MS points card?

I've emailed MS about 20 hours ago and still no response. i can't help but feel ripped off by this, since i blew 20 bucks on something completely useless.

any ideas/suggestions would be great and very much appriciated. thx

#2 Posted by Stealth-Gunner (4166 posts) -
I don't think emailing works, just call them. Have you tried entering it at Xbox.com?
#3 Posted by Utensilman (1450 posts) -

I don't think emailing works, just call them. Have you tried entering it at Xbox.com?Stealth-Gunner

couldnt find where to enter the code at xbox.com and have not tired calling them

#4 Posted by Stealth-Gunner (4166 posts) -
Sign in with your Windows Live ID, then go to your gamertag page > Manage Profile > Add Microsoft Points
#5 Posted by Utensilman (1450 posts) -
just says, "can't redeem code, please try again" in red letters
#6 Posted by JML897 (33109 posts) -
Maybe redeeming codes is broken right now? I can't redeem mine, either.
#7 Posted by Utensilman (1450 posts) -
i hope ur rigt
#8 Posted by cheetfreak (1986 posts) -
The Codes are case sensitve....keep that in mind