I need help with billing asap!

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Depizzle

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#1 Depizzle
Member since 2014 • 25 Posts

When I got my Xbox one I lived in Canada and I had $100 on my account with a gift card I got for my birthday. When I moved to America (last week) I changed my address and country on my console. So just now I went to buy a game off the store and my money isn't there.. Help asap would be very much appreciated :)

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BusterFriendly

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#2 BusterFriendly
Member since 2014 • 242 Posts

I don't think you'll get much help here. How about their customer service?

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BattleSpectre

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#3 BattleSpectre
Member since 2009 • 7989 Posts

@depizzle said:

When I got my Xbox one I lived in Canada and I had $100 on my account with a gift card I got for my birthday. When I moved to America (last week) I changed my address and country on my console. So just now I went to buy a game off the store and my money isn't there.. Help asap would be very much appreciated :)

Did you create a new Xbox Live account, or did you just change your billing information?

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hrt_rulz01

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#4 hrt_rulz01
Member since 2006 • 22372 Posts

Yeah I think best thing to do is ring Support... pretty urgent issue.