You guys need to learn to speak to customer service. Demand that your gamertag is updated with the card you just bought. That is what they are for, ask to speak with manager if the person on the phone can't help you.tkemory
its nowt to do with the update was down before the update.
what the crack is that you signed up to pay via credit card reapitidly until tell them no more. you had free months which you never paid for. so they computer system wants a new credit card from you to pay for the money that you owe. as microsoft will make more money if they take the money direct from you rather than a card.
from the sound of it theys nothing you can do on your xbox or online apart from add your new credit card, pay what you owe then remove your credit card and then use the card. thats your only option on how you can move it forward unless your prerpared to keep working at them on the phones. which is what i wud do work on the phones to them.
keep a private record of the converstaions you have with the support team, let them know you have called numerous times already and had no joy in sorting the problem. note the date and time you call, how long they keep you on for and every person you speak to take they name and department. as soon as you start acting professionally this way with them they know you got they details before you get into the bunt of the complaint. if you dont get anywhere demand to speak to a manager. also keep getting all the new peoples details. then if you dont get anywhere your going to have to ask them for they complaints procedure and id write in rather than phone a complaint. from they procedure you will know how many days they take to get back in contact for a complaint and make sure they follow up or you follow them up on they own complaint terms.
its probally a daft thing in they system. and if the people on the front line also have the same problems getting rid of the arrears before you can apply the card then you need to escalate the problem thought they departments until you get to someone who has the access on they systems and authority to alter your account. after all they should be able to debit your 12 months and deduct how ever many months you've been unpaid. its the fair thing to do. and if you insist and dig deep into they team until you find people who can have access to remove the debt and do any good will jestures, as in most customer service teams the front line usually cant add any credits to your account and need someone with supporior authority to remove any debt or give ya a credit on ur account.
wont get any better advice than that. its you vs ms cust support. dig deep they will be someoene in there with the access you need to sort ur problem,. and put in a complaint if they refuse to move this on. as its not beyond them to sort this out. id just straight up tell them look my card got cancelled i no longer have a credit card etc so then this is the only way forward.
hope ya get it sorted out, no one on here i doubt can help other than egg ya on to give it to the phone line beeyatchs
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