Credit Cards and Live! MS is EVil

I cant believe how hard it is to remove a credit card from Live account, they keep charging me for the past two years and i didnt even have a 360 untill couple of months ago, i had one at launch and sold it few months later but my credit card was associated with my account there was no way to remove it so i called the costumer service department and after 30 minutes of arguing they told me they removed it. Come to find out they never did and they kept charging me for the past two years 7.99 a month because i had the month to month subscription. What the hell i just called them and explained everything and they telling me im making this up! I told them to look at my activity i was never on live for all this time. After arguing with them i hung up, now i bought a 3 month live card and whenever i try to enter it it keeps giving me an error !!!!!!!! Saying my billing info need to be updated and its asking for my credit card info again! I dont know what to do, im thinking of selling the 360 now i feel so ripped off.

I believe you can just log on to xbox.com to cancel it yourself?magicalclick

Tried that , it takes me to a update your credit card page right away , i cant even do anything.

i had to call the credit company to cease all incoming MS billings, as i had the same problem almost 2 years ago.

I hate this company, now they are telling me i owe them for the last month because my credit card was denied because i switched banks. I cant even use the damn code unless i make a new account. That would suck i dont want to give them another penny. I think this is going on Ebay. Ill never touch one of their products again.

They will never remove your CC. Thats why i bought gold cards on amazon when i used to have gold.

log into xboxlive on the 360 , go to account settings/management and payment details, it lets you remove your card right away ... its easy, I've done it!!! you sir have just not tried hard enough or looked in the wrong place and are just getting angry cause of it ....penpusher

Just tried it doesnt let you do that. Keeps asking me to update the credit card information.

ive had the same problem. i bought my brother some live time and i tried for like 30min trying to remove my card information but it just kept transfering me to different pages. i dont think that MS should be allowed to pull this kind of crap.

sooooo, you don't check your credit card statement in two years?

sooooo, you don't check your credit card statement in two years?

It always makes sense to chat to someone over the phone concerning the removal of a credit card, just to make sure..

Surely you statements would of showed your cards activity over the past couple of years; what an unusual predicament; you really do need to keep an eye on your finances !

It would be a pity to loose out on some great gaming; just because of a misunderstanding or misused card..

[QUOTE="penpusher"]log into xboxlive on the 360 , go to account settings/management and payment details, it lets you remove your card right away ... its easy, I've done it!!! you sir have just not tried hard enough or looked in the wrong place and are just getting angry cause of it ....telefanatic

Just tried it doesnt let you do that. Keeps asking me to update the credit card information.

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

log into xboxlive on the 360 , go to account settings/management and payment details, it lets you remove your card right away ... its easy, I've done it!!! you sir have just not tried hard enough or looked in the wrong place and are just getting angry cause of it ....penpusher

Ditto. I did the exact same without any problems at all. Now, I get emails a few weeks in advance of my subscription running out. I don't see a problem.

That is your own fault buddy, even if you don't remove your card, all you have to do is turn auto renewall off... And then when your membership ends, you can remove the card.

I had similar issue with one of my credit cards. When I would log in to my profile online, it kept making me immediately update my credit card information. I fixed it, but I don't remember what I did :lol:

Go to CVS or Walgreens and buy a prepaid Visa and enter that info into XBL

You can only remove if theres not an active gold subscription..if there is a gold subscription active just turn off automatic renewalTrapMuzik92

it takes 10 seconds to do this online, problem solved

Doing it online is real easy, just got to make sure that auto-renewal is off.

Doing it online is real easy, just got to make sure that auto-renewal is off.

SSBMFighter

No i cant i tried, i called customer service today they say i owe them 17.95 thats why i cant remove my credit cards because my account is suspended for my cards declining and they still charge you up to two months untill you get suspended from live. I told him my situation and all he said there is nothing they can do i have to wait few months untill the suspension clears or pay them the 17.95 which i wont. For the people that say check your statements i was in the Army for the past two years all my mail was going to my moms house and i just got back from Afganistan been there whole year so whatever calling me stupid.

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

kungfool69

Thanks i didnt ask for you pity. I guess im not normal and stupid.

Yes, it's garbage. It should be easy to cancel but they make it a pain in hopes you will give up.

what i now do is buy all my dlc or live meberships through amazo. youll get a redeem code you put it in and you just have to put on the cocde and thats it Also if you wanna buy games it charges you the exact amount of the game through amazon instead of forcing you to buy M$ points.

Doing it online is real easy, just got to make sure that auto-renewal is off.

SSBMFighter

ive tried that and it never works(happened like 3 times and even kept charging me even though i put for it to only charge me once) i always have to call them and make them remove my credit card. the easiet way to avoid that is to just purchase xbox things through amazon. not trying to be like an advertiser, but ive never had an issue when i just used redeem codes through amazon

thats why you buy a ps3 to play online not an Xbox 360. its the truth.

I hate this company, now they are telling me i owe them for the last month because my credit card was denied because i switched banks. I cant even use the damn code unless i make a new account. That would suck i dont want to give them another penny. I think this is going on Ebay. Ill never touch one of their products again.

telefanatic

The funny thing is, however, by looking at your sig, that you have already bought another one of MS's products. Your dear computer, or at least if you are using Windows, is infact, created by this so-called evil company.

BTW, and on-topic, Why didn't you just tell the bank to stop all incoming bills from MS until you got your new xbox? I did that before when my kid brother decided he wanted to be an extreme contibuter to WarRock's Gold Membership society. Freakin idiot still owes me from that incident. He's not allowed to touch my computer, or my Xbox for that matter, though.

[QUOTE="telefanatic"]

[QUOTE="penpusher"]log into xboxlive on the 360 , go to account settings/management and payment details, it lets you remove your card right away ... its easy, I've done it!!! you sir have just not tried hard enough or looked in the wrong place and are just getting angry cause of it ....penpusher

Just tried it doesnt let you do that. Keeps asking me to update the credit card information.

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

kungfool69

[QUOTE="penpusher"][QUOTE="telefanatic"]

Just tried it doesnt let you do that. Keeps asking me to update the credit card information.

kaze347

[QUOTE="kungfool69"]

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

JustPlainLucas

LOL Did you read my previous posts ? I guess not ? I was in Army for the past two years just got back from Afganistan couple of months ago. Where in the world was there fine print when you sign up for live ? All it asks for your CC info thats it, and i thought that Month to Month service would be id have to purchase service every month and not them charging me automatically every month. You trying to sound smart over here. LOL LOL LOL LOL ?

Whatever people, lesson learned never buy a MS product again, be it Windows or whatever. 360 is on Ebay.

[QUOTE="JustPlainLucas"][QUOTE="kungfool69"]

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

telefanatic

LOL Did you read my previous posts ? I guess not ? I was in Army for the past two years just got back from Afganistan couple of months ago. Where in the world was there fine print when you sign up for live ? All it asks for your CC info thats it, and i thought that Month to Month service would be id have to purchase service every month and not them charging me automatically every month. You trying to sound smart over here. LOL LOL LOL LOL ?

[QUOTE="kungfool69"]

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

JustPlainLucas

thank you for the support from my side of the fence.

PS: the moral of the story is STAY IN SCHOOL!

[QUOTE="JustPlainLucas"][QUOTE="kungfool69"]

i work in retail, and i am sorry but i DO NOT pity u in anyway. we have had to many people NOT READ their contracts at the time of purchasing goods a interest bearing finance (an account where interest is accrued annually, ie the opposite to interest free). they will then sit there and whinge that they werent told despite ample opportunites to have READ THE STATEMENTS AND INFORMATION that they freely signed.

please, for the love of god, customers u need to read things and pay attention, or else this might happen, or u'll get a massive bill for data on ur iphone because u didnt read the charges if u go over, etc. peoeple need to take responsibility for their actions.

If you had checked ur statement like normal people do 2 YEARS AGO, u wouldn;t have needed to make this thread.

I am sorry.

kungfool69

thank you for the support from my side of the fence.

PS: the moral of the story is STAY IN SCHOOL!

Ha! Well id love to have this discussion with you in person face to face then we would see what the moral of the story is.

LOL Did you read my previous posts ? I guess not ? I was in Army for the past two years just got back from Afganistan couple of months ago. Where in the world was there fine print when you sign up for live ? All it asks for your CC info thats it, and i thought that Month to Month service would be id have to purchase service every month and not them charging me automatically every month. You trying to sound smart over here. LOL LOL LOL LOL ?

telefanatic

yeah i just cant feel sorry for the TC. You let them charge you for two years i mean thats your fault and there is no good excuse. Well if you were dead then yeah but thats not the case. Also i have removed cards multiple times. you can do it on xbox.com and if you have any probs there you can def do it by calling them.

Whatever people, lesson learned never buy a MS product again, be it Windows or whatever. 360 is on Ebay.

telefanatic

[QUOTE="telefanatic"]

Whatever people, lesson learned never buy a MS product again, be it Windows or whatever. 360 is on Ebay.

V4LENT1NE

I didnt buy it.

Bro, all u have to do is login to xbox.com, then on the top right theres a dropdown that says... my xbox, my account. click on my account, then on the left you go to Manage Payment Options, and it brings up your credit card. next to your card they have Edit/Remove. and you can just press remove, i have done this about 3 times in the past year.