Sign on Options
Theme: [Light Selected] To Dark»
ForumsGameSpot Technical Support - Website Issues Only › Gamespot website keeps freezing IE9

Read the following guidelines to ensure that you are posting in the correct forum:

BUG/GLITCH : A bug is an error, flaw, mistake, failure, or fault found on GameSpot that prevents it from working correctly or produces an incorrect result.

ENHANCEMENT: An improvement of an existing GameSpot component or feature. Visit the Site Enhancements & Feedback forum.

HOW-TO: If you have a question on how to use the site, this is not the forum to post your question. Please visit the How To GameSpot board.

Gamespot website keeps freezing IE9

Forum Actions
  • Level 8
    Quad Damage
    Posts: 11
    Jul 6, 2012 12:47 am GMT

    hi guys,

    over the past week when ever i try and use gamespot website it just freezes my IE9 and i have to use the task manager to close it. IE9 works fine for every other site i use?

    any help please?

    mark

    hi guys,

    over the past week when ever i try and use gamespot website it just freezes my IE9 and i have to use the task manager to close it. IE9 works fine for every other site i use?

    any help please?

    mark

  • Level 50
    Strawberry Candy
    Posts: 26183
    Jul 6, 2012 11:39 am GMT
    Have you deleted cookies? Also check your add-ons as well.

    Have you deleted cookies? Also check your add-ons as well.
  • Level 71
    Castle Crasher
    Posts: 17745
    GameSpot staff memberBoard Admin
    Jul 6, 2012 5:53 pm GMT

    Hi hi! Can you tell us what page you're visiting when it happens? Also, if somebody else can share that tHey have the same problem that would be great.

    Hi hi! Can you tell us what page you're visiting when it happens? Also, if somebody else can share that tHey have the same problem that would be great.

  • Level 61
    Mr. Big
    Posts: 19746
    Site Greeter
    Jul 6, 2012 9:56 pm GMT

    markshim wrote:

    hi guys,

    over the past week when ever i try and use gamespot website it just freezes my IE9 and i have to use the task manager to close it. IE9 works fine for every other site i use?

    any help please?

    mark

    Try this before connecting to this website: go to "Tools - Compatibility View settings", and type in "gamespot.com" into the block & click "add" then "close".

    Gamespot's webpages work better under older versions of IE, I don't believe the webpages have been updated for the latest versions of browsers.

    Also, is your IE up-to-date with Windows Update, got all of them installed?

    bald eagle

    ranger

    [QUOTE="markshim"]

    hi guys,

    over the past week when ever i try and use gamespot website it just freezes my IE9 and i have to use the task manager to close it. IE9 works fine for every other site i use?

    any help please?

    mark

    [/QUOTE]

    Try this before connecting to this website: go to "Tools - Compatibility View settings", and type in "gamespot.com" into the block & click "add" then "close".

    Gamespot's webpages work better under older versions of IE, I don't believe the webpages have been updated for the latest versions of browsers.

    Also, is your IE up-to-date with Windows Update, got all of them installed?

  • Level 71
    Castle Crasher
    Posts: 5888
    Jul 7, 2012 11:02 am GMT

    Since I read this thread yesterday I have starting using IE9, I have been all over the site and forums and haven't had any problems with freezeing. What do you actually mean by freezing? Pages won't load? Browser locks up? Computer itself freezes? The more information you provide the quicker we can solve your problem.

    Since I read this thread yesterday I have starting using IE9, I have been all over the site and forums and haven't had any problems with freezeing. What do you actually mean by freezing? Pages won't load? Browser locks up? Computer itself freezes? The more information you provide the quicker we can solve your problem.

  • Level 8
    Quad Damage
    Posts: 11
    Jul 8, 2012 4:45 am GMT

    i mean the web page becomes unresponsive or it just freezes my browser and i have to use task manager to close it. this only happen on gamespot.

    i am going to try the compatibility thing and get back to you ok

    Edited on Jul 8, 2012 4:47 am GMT

    i mean the web page becomes unresponsive or it just freezes my browser and i have to use task manager to close it. this only happen on gamespot.

    i am going to try the compatibility thing and get back to you ok :)

  • Level 71
    Castle Crasher
    Posts: 17745
    GameSpot staff memberBoard Admin
    Jul 9, 2012 12:13 pm GMT
    markshim wrote:

    i mean the web page becomes unresponsive or it just freezes my browser and i have to use task manager to close it. this only happen on gamespot.

    i am going to try the compatibility thing and get back to you ok


    That sounds good, thanks!
    [QUOTE="markshim"]

    i mean the web page becomes unresponsive or it just freezes my browser and i have to use task manager to close it. this only happen on gamespot.

    i am going to try the compatibility thing and get back to you ok :)

    [/QUOTE] That sounds good, thanks!
  • Level 63
    Big Smoke
    Posts: 16390
    User is Online
    Jul 11, 2012 4:57 pm GMT

    I've also been having this issue.

    I try to access http://uk.gamespot.com/ from my Favourites but a few seconds after the page has loaded the whole thing freezes. After about 10 seconds IE says it is unresponsive, then all I can do is close it. When I launch IE again it will tell me it closed down with problems but can attempt to reload the page - more often than not hitting the same freezing.

    Sometimes it loads and works fine, sometimes it locks up almost straight away. Just now I had to relaunch IE 4 times before it would load long enough to click the Forum link, which appears to be working fine - I've not hit the same issues using any of the forum boards (main forums, UK, genre, union or game specific all seem to work fine).

    Possibly coincidentally another forum I use hit similar problems about a month ago - I believe it was traced back to one of the advert providers having something that caused problems, and because it was a rolling banner that loaded a random ad (from a small list) also helped explain why sometimes people were able to access the site, while other times it would freeze.

    Windows 7 Ultimate 64 bit, Internet Explorer 9. All possible Windows updates applied. Using Nvidia 301.42 drivers

    I've not tried accessing the site through other browsers, and have not tried the suggested compatibility mode.

    This issue it intermittent and doesn't seem to have any particular steps I can take to make it happen 100% of the time. It's been happening on and off for maybe a week, but came here to check if others had had the problem after several freezes in a row.

    I've also been having this issue.

    I try to access http://uk.gamespot.com/ from my Favourites but a few seconds after the page has loaded the whole thing freezes. After about 10 seconds IE says it is unresponsive, then all I can do is close it. When I launch IE again it will tell me it closed down with problems but can attempt to reload the page - more often than not hitting the same freezing.

    Sometimes it loads and works fine, sometimes it locks up almost straight away. Just now I had to relaunch IE 4 times before it would load long enough to click the Forum link, which appears to be working fine - I've not hit the same issues using any of the forum boards (main forums, UK, genre, union or game specific all seem to work fine).

    Possibly coincidentally another forum I use hit similar problems about a month ago - I believe it was traced back to one of the advert providers having something that caused problems, and because it was a rolling banner that loaded a random ad (from a small list) also helped explain why sometimes people were able to access the site, while other times it would freeze.

    Windows 7 Ultimate 64 bit, Internet Explorer 9. All possible Windows updates applied. Using Nvidia 301.42 drivers

    I've not tried accessing the site through other browsers, and have not tried the suggested compatibility mode.

    This issue it intermittent and doesn't seem to have any particular steps I can take to make it happen 100% of the time. It's been happening on and off for maybe a week, but came here to check if others had had the problem after several freezes in a row.

  • Level 8
    Quad Damage
    Posts: 11
    Jul 11, 2012 11:36 pm GMT

    thats the same with me, it takes abot 4-5 time of trying b4 i can get the website to work. it still make ie9 unresponsive, it only been like this now for about a week and a half.

    thats the same with me, it takes abot 4-5 time of trying b4 i can get the website to work. it still make ie9 unresponsive, it only been like this now for about a week and a half.

  • Level 72
    King of All Cosmos
    Posts: 3839
    Site moderatorBoard Moderator
    User is Online
    Jul 12, 2012 1:06 am GMT
    Potentially this could be caused by the page adverts, as I'm using IE9 and haven't had any problems at all.
    Potentially this could be caused by the page adverts, as I'm using IE9 and haven't had any problems at all.
  • Level 23
    Super Bagman
    Posts: 180
    Jul 12, 2012 6:42 am GMT

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.

  • Level 66
    Secret Cow Level
    Posts: 34487
    GameSpot staff memberBoard Admin
    Jul 12, 2012 8:10 am GMT
    lShadyl wrote:

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.



    Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol
    [QUOTE="lShadyl"]

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.

    [/QUOTE] Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol
  • Level 72
    King of All Cosmos
    Posts: 3839
    Site moderatorBoard Moderator
    User is Online
    Jul 12, 2012 8:19 am GMT
    Dracula68 wrote:
    lShadyl wrote:

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.

    Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol

    That and it's better to find a solution to the problem, rather than a workaround. Changing browser isn't always an option for everybody either. (I mean, I'm still stuck using IE7 on my work machine. Great fun, I can tell you).
    [QUOTE="Dracula68"][QUOTE="lShadyl"]

    Have you considered switching to Firefox or Chrome?

    Not that this is the answer to your question, just a suggestion.

    [/QUOTE]Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol[/QUOTE] That and it's better to find a solution to the problem, rather than a workaround. Changing browser isn't always an option for everybody either. (I mean, I'm still stuck using IE7 on my work machine. Great fun, I can tell you).
  • Level 72
    King of All Cosmos
    Posts: 6945
    Site Greeter
    Jul 12, 2012 10:03 am GMT
    I also tend to suspect that it's advertising, and given the "freeze" aspect of it, it's probably a Flash object or maybe some pathological javascript, but if I had to bet a nickel I'd say it was something in Flash. I'm not really sure anymore, but I think IE still does Flash as an ActiveX object, which is to say, differently from everyone else. If trying another browser is not an option, that's fine, but trying another browser can be very valuable diagnostically if it's merely a matter of browser preference.

    If I were faced with an IE-specific issue like this and could not simply capture the network traffic, I would be tempted to uninstall the Flash ActiveX object to see if the problems stopped. From there it might be possible to identify offending domains and designate them as unsafe/untrusted or whatever (if IE can still do that) so that Flash objects from those domains won't execute. Unfortunately, there's absolutely no way I could walk someone through that off the top of my head, but maybe someone else can be more specific.

    I also tend to suspect that it's advertising, and given the "freeze" aspect of it, it's probably a Flash object or maybe some pathological javascript, but if I had to bet a nickel I'd say it was something in Flash. I'm not really sure anymore, but I think IE still does Flash as an ActiveX object, which is to say, differently from everyone else. If trying another browser is not an option, that's fine, but trying another browser can be very valuable diagnostically if it's merely a matter of browser preference. If I were faced with an IE-specific issue like this and could not simply capture the network traffic, I would be tempted to uninstall the Flash ActiveX object to see if the problems stopped. From there it might be possible to identify offending domains and designate them as unsafe/untrusted or whatever (if IE can still do that) so that Flash objects from those domains won't execute. Unfortunately, there's absolutely no way I could walk someone through that off the top of my head, but maybe someone else can be more specific.

  • Level 23
    Super Bagman
    Posts: 180
    Jul 12, 2012 12:04 pm GMT

    Dracula68 wrote:

    Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol

    dab198 wrote:
    That and it's better to find a solution to the problem, rather than a workaround. Changing browser isn't always an option for everybody either. (I mean, I'm still stuck using IE7 on my work machine. Great fun, I can tell you).
    As I already said, it's not the solution, it's only a SUGGESTION.

    Edited on Jul 12, 2012 12:05 pm GMT

    [QUOTE="Dracula68"]
    Be careful. Some users take it as we are forcing that on them...not all but some get nasty. I know from experience...lol[/QUOTE]
    [QUOTE="dab198"]That and it's better to find a solution to the problem, rather than a workaround. Changing browser isn't always an option for everybody either. (I mean, I'm still stuck using IE7 on my work machine. Great fun, I can tell you).[/QUOTE] As I already said, it's not the solution, it's only a SUGGESTION.

  • Level 12
    Rad Racer
    Posts: 3
    Jul 28, 2012 6:34 pm GMT
    I have noticed that the problem has been getting worse - I can access and browse through the gamespot website with firefox and chrome without any problems. But with internet explorer, it almost always freezes. I have tried all the suggested measure, like using ie without add-ons and resetting it to default configuration etc. but to no avail.
    I am surprised not more people are complaining.
    I have noticed that the problem has been getting worse - I can access and browse through the gamespot website with firefox and chrome without any problems. But with internet explorer, it almost always freezes. I have tried all the suggested measure, like using ie without add-ons and resetting it to default configuration etc. but to no avail. I am surprised not more people are complaining.
  • Level 50
    Strawberry Candy
    Posts: 8755
    User is Online
    Jul 30, 2012 2:54 am GMT
    I'm having the same problem. Gamespot becomes unresponsive and IE prompts me to 'Recover Webpage'. The problem is at its worst on the homepage but I have had it happen in the forums, too.

    I'm having the same problem. Gamespot becomes unresponsive and IE prompts me to 'Recover Webpage'. The problem is at its worst on the homepage but I have had it happen in the forums, too.
  • Level 71
    Castle Crasher
    Posts: 17745
    GameSpot staff memberBoard Admin
    Jul 30, 2012 1:12 pm GMT

    Thanks for everyone's check-in! Those who have the issue seem to be located in UK so I've let the crew knew that it may be something related to your locations. We'll see what they say.

    Thanks for everyone's check-in! Those who have the issue seem to be located in UK so I've let the crew knew that it may be something related to your locations. We'll see what they say. :)

  • Level 12
    Rad Racer
    Posts: 3
    Aug 1, 2012 6:34 am GMT

    Any update? It only affects ie9. Chrome and Firefox ok, but solution would be nice anyway

    Any update? It only affects ie9. Chrome and Firefox ok, but solution would be nice anyway:)

Forum Actions
ForumsGameSpot Technical Support - Website Issues Only › Gamespot website keeps freezing IE9