Moderator edit: Please keep all discussion of the PSN problems in this thread. There's too many threads about this cluttering the board, so please keep your discussion here or have your thread locked
anyone esle getting error codes watch my youtube video http://www.youtube.com/watch?v=0SUuDhzi4dA
Moderator edit 2:Hope you don't mind me hijacking your thread, sir. Need to borrow your post to archive all the updates regarding the outage.
The latest update from the PlayStation Blog:
Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.
We're working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.
Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
- Temporarily turned off PlayStation Network and Qriocity services;
- Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
- Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
April 26 update
EDIT (again): Here's some helpful steps to follow from Renzokucant (many thanks for putting that together, sir!) should your personal info turn out to be stolen.
P.S. AFTER STEP 1 (CALLING EQUIFAX TO LOCK YOUR ACCOUNT) IS IF YOU KNOW YOUR ID WAS STOLEN. IF YOU ARE NOT A VICTEM OF FRAUD, ITS NOT NECESSARY TO CONTACT THE FTC, IRS, OR SS. just monitor your account through equifax (technically they do it for you lol, just sit back and wait for those emails that say "hey, no news is good news"
Step 1:
Its a good idea to call equifax anyway because you should always keep an eye on your credit score, its just good info to have. But call equifax and Have them put a fraud alert on your SS#. They will alert the other 2 credit unions for you. (There are 3 total).
--- Might want to purchase thier lifelock product, its about $120 a year and its very worth the piece of mind, they will monitor your SS# and any CC numbers you want to put in there. It will also give you access to your Credit reports and scores and give you email or text updates about what goes on with your accounts immediately.
--- once your a member and set up your account. they will walk you through it on the phone when you buy the product, (they will give you a discount as well given your situation, thats why its like 120$ a year) but after its all set up, hang up, call them back, and have them verify you to get back in your account, just tell them you wanted to make sure the rep got the information down correctly(they didnt for me the first time and it threw me in a panic when i called to check my status cause they had my bday wrong and i was like what the hell...)
--- ask them about a personal representative form that you can have sent to you, so you can list for example, your parents on your account so they can call on your behalf as well.. i promise you, your going to get fed up at one point and just wont be able to take it anymore, and if you can get them to make a call for you (p.s. when all is said and done you will be on the phone for like 3-6 hours) it will take a load off your mind.
Step 2:
contact the FTC (Federal Trade Commission) let them know what happened and they will also flag your account for review, and document that you (and i mean YOU) are attempting to set the record strait. because from this point forward documentation will be your life. But the FTC is more like a business that is designed to gather info on whats goin wrong to prevent it in the future, not helpful immediately for you but still a good service.
Step 3:
The FTC may ask you to create a police report, you can google your local police dpt, call them and find out what precinct you should go to for your area, you will need documentation before you go there though, but since you called equifax first they will be sending you a letter outlining your incident and your new life lock, that should suffice. get your Police report number, call the FTC back and give it to them. its just documentation is all.
Step 4:
(this is for people like myself who KNOW they have had an ID Theft) you can call the IRS and have them flag your account as well. they will tell you to call the credit unions (which you did), then file a police report (which you did) and contact Social Security (which you really dont need to do right now, just hold on to all documentation).. the only time social security comes into effect is for example, if someone had your ID and they were causing you to have more income then you file for, because they are adding thier W2 to yours but your only aware of yours.. either way this really doesnt apply to you because you called equifax and they are monitoring your account so it wont happen.
After that.. just relax... Its ok to panic for a bit, but honestly, if your like me and my age, i called my mom and freaked out then she walked me through it, your rents will too (im saying this cause im sure theres alot of 20'somethings out there with ps3's who are paniced right now). when all is said and done. the end result is, your life from this point forward will just require an extra password that the IRS wont file your taxes without (no biggie) and anytime anyone runs your credit, for example if your applying for a loan for a house, or want to get into an apt, you call equifax to let them know, and they will lift the lock temporarily for the apt complex.. all in all you will learn alot about life, and how things work, basically you will... to quote bruce willis "Cowbow the F'k up" real quick.
Remember people: take necessary steps to not give away your personal info. i suggest cutting the fat from your facebooks.. no need for your address, place of employment, email address, phone number, dogs name, and mothers maiden name to be all over it... because GUESS WHAT... when you call the IRS... Credit unions... social security... etc.... that is EXACTLY what they ask you to identify who you are... im not even kidding, not even a little bit...
P.S- The last time you filed taxes without incident.. get that info together and always have it at the ready, because thats what the IRS will go by to verify you as well..
Please leave any questions or comments i'll try to check back here periodically to throw my experience in, also google and your parents are your friend. if your ever unsure about anything, ask a question. people get paid money to answer your questions all day. places like H&R block, IRS customer service, Equifax, and to a lesser degree Social Security Dpt (they were rude to me).
Renzokucant
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