They are not a bad brand. I own the older m15x and its been a great laptop, also their tech service isn't as bad as some say. My hinges broke, I called them up spent less than 20 minutes on the phone and they are shipping me a box to mail my laptop in, really fast and quite the opposite of what others complain about. The newer laptops are nice, which aluminum casings to boot and are right in the same pricing leage as Sager notebooks. Asus laptops though run about 1000 bucks cheaper for the same components and also get very good ratings, but they do have differences and in screen quality goes to alienware as most reviewers are usually pretty impressed with the quality of the LCD panels. So for a laptop I would say go for it.
Now if you were looking for a desktop, then pretty much your are paying for a very pretty case and the warrenties they offer. Desktop wise they can be pretty overpriced depending on the options you choose. They can cost almost double of building your own, so I can't say I would reccamend them over a DIY machine.
Alienware usually uses good parts as in Silverstone Powersupplies, Patriot memory, EVGA video cards, Foxconn motherboards and such so it's not like they are bad or anything just pricey.
So all in all if you want a laptop then I say go for it, if you want a desktop then only if you feel like burning some cash.
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