Sony has said that hardware problems surrounding the North American launch of its next-generation PS4 console are largely the result of damage during shipping, rather than sabotage at the factory.
The PS4's launch last week was marred by reports of hardware failures, including a dead-on-arrival error dubbed the Pulsing Blue Light of Death. As reports of faulty units rose, accounting for a third of all PS4 reviews on Amazon, Sony stepped forward to claim that such issues affected a tiny minority of around 0.4 per cent. This would, however, later be revised to "less than 1 per cent" - a doubling of the estimate.
With rumours of workers at the Foxconn factory where the PS4 is produced deliberately sabotaging the consoles in protest at poor working conditions, Sony has now claimed it has a handle on at least some of the failures, which are apparently due to shipping problems, not sabotage.
"There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units," Sony spokesperson Satoshi Nakajima told Bloomberg of the flaws, denying the possibility that a wider-ranging design flaw is to blame. "We also understand that some units were reportedly damaged during shipping," he added - potentially answering why many of the faulty units appeared to come from a batch sold by Amazon. Sony have refused to comment when asked about poor build quality and the PS4 'wobble'.
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