Nintendo Takes eShop Down Temporarily

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#1 Edited by charizard1605 (55489 posts) -

In case you didn't know, the eShop has been offline for three days now. To begin with, all of Nintendo Network went down, including update servers, Miiverse, the Digital Deluxe Program, Club Nintendo, and eShop, but the other services were soon restored. The eShop, on the other hand, is getting hammered, in what is the longest and most embarrassing outage for a major online store front since the PSN hack three years ago.

Why is the outage happening? Several reasons:

  • An influx of lots of new systems sold/connected to the internet over the Christmas week (this includes both 3DS and Wii U, by the way)
  • The new 3DS update, which unifies 3DS online with Nintendo Network, putting more strain on the servers
  • The release of Pokemon Bank (now indefinitely delayed), which first caused the Japanese eShop to crash
  • The eShop sales going on right now

Nintendo has issued a statement and responded to this rather shameful outage:

We sincerely apologize for the connection problems in the Nintendo eShop. We understand this is taking longer than expected, but we can assure you that providing a solution is our top priority. We are determined to make sure everyone can enjoy all that Wii U and Nintendo 3DS have to offer. In an effort to manage the high volume of traffic and ultimately improve your experience, we are temporarily taking the Nintendo eShop services offline between the hours of 4 p.m. - 4 a.m. ET. Thank you so much for your continued patience. We will keep you updated.

For Japanese users, the eShop is only accessible from 6am-6pm local time. It will also be offline in Europe at corresponding times. This eShop outage will be global.

It's pretty pitiful, actually. Hopefully Nintendo gets its shit together. I just think that for people who just got a new Wii U or 3DS over Christmas, with one of their bundled games (which Nintendo insists on making digital), this must have made a pretty shitty impression.

SOURCE

#2 Edited by timbers_WSU (5753 posts) -

Please understand.....

#3 Edited by gameofthering (10090 posts) -

Nintendo don't seem to be doing things that great these days.

#4 Posted by charizard1605 (55489 posts) -

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

#5 Edited by Kaze_no_Mirai (10999 posts) -

Did they take it down again? I was able to get on the Wii U shop since last night with no issued and the same for the 3DS eShop, I bought Ace Attorney and other things.

#6 Posted by timbers_WSU (5753 posts) -

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

No. Not really. I do admit Super Mario (Not quite) 3D is a fucking awesome game. A little to easy though. The only reason I die is because it is hard to judge jumps on the edges and I never look at my shadow...but that is more my fault I think. What else does the Wii U have? Not a damn thing.

(I dont give a shit about handhelds and can't name 5 games on the 3DS)

#7 Edited by charizard1605 (55489 posts) -

@charizard1605 said:

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

No. Not really. I do admit Super Mario (Not quite) 3D is a fucking awesome game. A little to easy though. The only reason I die is because it is hard to judge jumps on the edges and I never look at my shadow...but that is more my fault I think. What else does the Wii U have? Not a damn thing.

(I dont give a shit about handhelds and can't name 5 games on the 3DS)

See, your issue is not giving a shit about handhelds. That's your issue with not being able to name the lion's share of Nintendo's output.

Other great Nintendo developed games on Wii U? Well they literally only released one other internally developed game on Wii U this year, Pikmin 3, and that was pretty awesome.

#8 Posted by gameofthering (10090 posts) -

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

True, they still make good games. It's just their business decisions.

#9 Edited by freedomfreak (38716 posts) -

I'm so surprised.

#10 Posted by timbers_WSU (5753 posts) -

@timbers_WSU said:

@charizard1605 said:

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

No. Not really. I do admit Super Mario (Not quite) 3D is a fucking awesome game. A little to easy though. The only reason I die is because it is hard to judge jumps on the edges and I never look at my shadow...but that is more my fault I think. What else does the Wii U have? Not a damn thing.

(I dont give a shit about handhelds and can't name 5 games on the 3DS)

See, your issue is not giving a shit about handhelds. That's your issue with not being able to name the lion's share of Nintendo's output.

Other great Nintendo developed games on Wii U? Well they literally only released one other internally developed game on Wii U this year, Pikmin 3, and that was pretty awesome.

My problem is I feel handhelds (Mainly Nintendo's) takes away from what they could be making for their console. I honestly feel the 3DS hurts the Wii U more than the PS3,4 and XBOX 360, one.

Would the Wii U be in this hole if the 3DS didn't exist? I doubt it. In my perfect world Nintendo would drop the handheld market and go console only and put their smaller titles on the phone. But it won't happen. I am sure Nintendo will make a new handheld, probably pretty soon that is only a small upgrade in power, and then release another console that is behind the PS4 with an added gimmick.

#11 Posted by charizard1605 (55489 posts) -

@charizard1605 said:

@timbers_WSU said:

@charizard1605 said:

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

No. Not really. I do admit Super Mario (Not quite) 3D is a fucking awesome game. A little to easy though. The only reason I die is because it is hard to judge jumps on the edges and I never look at my shadow...but that is more my fault I think. What else does the Wii U have? Not a damn thing.

(I dont give a shit about handhelds and can't name 5 games on the 3DS)

See, your issue is not giving a shit about handhelds. That's your issue with not being able to name the lion's share of Nintendo's output.

Other great Nintendo developed games on Wii U? Well they literally only released one other internally developed game on Wii U this year, Pikmin 3, and that was pretty awesome.

My problem is I feel handhelds (Mainly Nintendo's) takes away from what they could be making for their console. I honestly feel the 3DS hurts the Wii U more than the PS3,4 and XBOX 360, one.

Would the Wii U be in this hole if the 3DS didn't exist? I doubt it. In my perfect world Nintendo would drop the handheld market and go console only and put their smaller titles on the phone. But it won't happen. I am sure Nintendo will make a new handheld, probably pretty soon that is only a small upgrade in power, and then release another console that is behind the PS4 with an added gimmick.

Whereas you are right in the basics- Nintendo's focus on 3DS hurt Wii U- I honestly think that if they had to drop one market, it should be the console market they should drop. They have always been ultra successful with their handhelds, their handhelds are now powerful enough to do justice to the vision of their games, and their handhelds also get third party support that their consoles lack.

#12 Edited by DarkLink77 (31695 posts) -

Meh. Everyone experiences server troubles at some point. It's not a big deal if they come back up in a reasonable amount of time.

#13 Edited by PrincessGomez92 (3358 posts) -

Really not a big deal.

#14 Posted by nintendoboy16 (26115 posts) -

Wii owners have been affected too (it crashed on me when I tried to download a couple VC games, which I did get eventually) despite that console no longer being supported (and Wii Mini's can't be online anyway). It annoyed me quite a bit.

I guess the only good thing about this is that Nintendo might have sold quite a bit. Boy do they need it.

#15 Edited by murat8 (10332 posts) -

This sux I was really looking forward to Pokebank and Poketransfer tool

#16 Edited by Jakandsigz (4512 posts) -

It's funny because it's not really server strain as Nintendos servers are much larger than the Wii and DS's, and yet have less users on than both did. (although in a lot of games there was lag.

But hey whatever excuse people are willing to believe.

#17 Posted by k2theswiss (16598 posts) -
#18 Edited by nintendoboy16 (26115 posts) -

@timbers_WSU said:

@charizard1605 said:

@timbers_WSU said:

@charizard1605 said:

@gameofthering said:

Nintendo don't seem to be doing things that great these days.

Except for the actual making of games

No. Not really. I do admit Super Mario (Not quite) 3D is a fucking awesome game. A little to easy though. The only reason I die is because it is hard to judge jumps on the edges and I never look at my shadow...but that is more my fault I think. What else does the Wii U have? Not a damn thing.

(I dont give a shit about handhelds and can't name 5 games on the 3DS)

See, your issue is not giving a shit about handhelds. That's your issue with not being able to name the lion's share of Nintendo's output.

Other great Nintendo developed games on Wii U? Well they literally only released one other internally developed game on Wii U this year, Pikmin 3, and that was pretty awesome.

My problem is I feel handhelds (Mainly Nintendo's) takes away from what they could be making for their console. I honestly feel the 3DS hurts the Wii U more than the PS3,4 and XBOX 360, one.

Would the Wii U be in this hole if the 3DS didn't exist? I doubt it. In my perfect world Nintendo would drop the handheld market and go console only and put their smaller titles on the phone. But it won't happen. I am sure Nintendo will make a new handheld, probably pretty soon that is only a small upgrade in power, and then release another console that is behind the PS4 with an added gimmick.

Whereas you are right in the basics- Nintendo's focus on 3DS hurt Wii U- I honestly think that if they had to drop one market, it should be the console market they should drop. They have always been ultra successful with their handhelds, their handhelds are now powerful enough to do justice to the vision of their games, and their handhelds also get third party support that their consoles lack.

But how long would a handheld only Nintendo even last? They'll eventually come a time where even that will crack up. Just because they have been popular on the handheld, does not mean it will be that way forever. Fans of their consoles surely learned that lesson.

This is a case where I think Nintendo's hold in the handheld market is being way, WAY overestimated. No doubt it's their most successful market, but no way in hell can they survive on just that.

#19 Edited by bbkkristian (14911 posts) -

I'm mad about the Pokebank delay.

#20 Posted by Ghost120x (3687 posts) -

Even Nintendo themselves weren't expecting such strong holiday sales. Probably a lot of people got a 3ds/wii u for the holidays and are connecting to take a part of the deals on the e-shop.

#21 Posted by lamprey263 (22773 posts) -

Good, I got my 3DS back from repair and couldn't get on the eShop and thought it was still broken somehow. Good to know it wasn't my 3DS's fault.

#22 Posted by PannicAtack (20937 posts) -

Well, figures. I shredded my debit card and I'm getting a new one, so I wouldn't be able to buy anything anyway.

#23 Edited by charizard1605 (55489 posts) -

Meh. Everyone experiences server troubles at some point. It's not a big deal if they come back up in a reasonable amount of time.

Yeah, but three days isn't exactly 'reasonable' by any standard

#24 Posted by REVOLUTIONfreak (18084 posts) -

Well then, thank goodness I connected this morning during that oh-so-brief period of time where it worked. Was able to (finally) download Ace Attorney.

#25 Posted by El_Zo1212o (6005 posts) -

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

#26 Posted by seanmcloughlin (38208 posts) -

PSN went down for how long those few years ago?

#27 Edited by charizard1605 (55489 posts) -

PSN went down for how long those few years ago?

A month

#28 Posted by super600 (30127 posts) -

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

PSN+ existed after the one month PSN outage.

#29 Posted by FireEmblem_Man (8565 posts) -

I demand compensatition! I got a 3DS XL for Christmas and I had a $20 gift card for the eshop. I wanted to buy a couple of 3DS titles with it and create my Nintendo Network ID. until this happen. I sure hope Nintendo will gives us something to makeup for this, like how sony did when the PSN went out.

#30 Posted by charizard1605 (55489 posts) -

@super600 said:

@El_Zo1212o said:

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

PSN+ existed after the one month PSN outage.

And? Nintendo Network will exist after this outage as well :/

#31 Posted by super600 (30127 posts) -

@super600 said:

@El_Zo1212o said:

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

PSN+ existed after the one month PSN outage.

And? Nintendo Network will exist after this outage as well :/

You misread my post.If you were a PSN mermber when that hacking incident occured you did not have the option to pay for a better version of PSN.

#32 Edited by Xaero_Gravity (8694 posts) -

@super600 said:

@El_Zo1212o said:

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

PSN+ existed after the one month PSN outage.

And? Nintendo Network will exist after this outage as well :/

Perhaps he's implying that PS Plus came into effect after the outage, which is incorrect. PS Plus launched back in June 2010 whereas the PSN outage was in April 2011.

#33 Posted by Jakandsigz (4512 posts) -

I find the time stamp a bit, interesting..

Hmmm......

Well, it may not be bad that the Wii u's are infected, unless you use the Mii's alot, which then i guess if it's still down tomorrow that could be a problem.

#34 Posted by charizard1605 (55489 posts) -

@super600 said:

@charizard1605 said:

@super600 said:

@El_Zo1212o said:

@charizard1605: Not embarassing, since no consumers are actively PAYING for the outage. The PSN disaster was just such a debacle because every paying user got screwed out of that(what was it, a month it was down?) time.

Sucks, though, about the digital bundle games, but I was under the impression that digi bundle games were preinstalled, not eshop codes.

PSN+ existed after the one month PSN outage.

And? Nintendo Network will exist after this outage as well :/

You misread my post.If you were a PSN mermber when that hacking incident occured you did not have the option to pay for a better version of PSN.

Well that's incorrect, the hacking incident was in 2011, PSN+ was introduced in 2010.

#35 Edited by seanmcloughlin (38208 posts) -
#36 Posted by charizard1605 (55489 posts) -

@charizard1605 said:

@seanmcloughlin said:

PSN went down for how long those few years ago?

A month

Yeah so this is really no big deal

It still is- I mean just because the competition's product may have sucked similarly at some time in the past doesn't mean yours should too.

#37 Edited by LegatoSkyheart (24581 posts) -
#38 Edited by superbuuman (2604 posts) -

so much for the move to digital & always online..our internet atm can't handle it. Guess I was lucky & got through manage to sync my Nintendo ID with 3DS ..had problems but after few tries got through.

I demand compensatition! I got a 3DS XL for Christmas and I had a $20 gift card for the eshop. I wanted to buy a couple of 3DS titles with it and create my Nintendo Network ID. until this happen. I sure hope Nintendo will gives us something to makeup for this, like how sony did when the PSN went out.

lol self entitled much?...unless tis sarcasm. :P

#39 Edited by ActicEdge (24332 posts) -

This is a pretty crappy time to let your system go off line. Especially when you're fighting for mindshare on your struggling systems.

#40 Posted by FireEmblem_Man (8565 posts) -

so much for the move to digital & always online..our internet atm can't handle it. Guess I was lucky & got through manage to sync my Nintendo ID with 3DS ..had problems but after few tries got through.

@FireEmblem_Man said:

I demand compensatition! I got a 3DS XL for Christmas and I had a $20 gift card for the eshop. I wanted to buy a couple of 3DS titles with it and create my Nintendo Network ID. until this happen. I sure hope Nintendo will gives us something to makeup for this, like how sony did when the PSN went out.

lol self entitled much?...unless tis sarcasm. :P

Well, got my 3DS on Christmas and as soon as I booted up, I was going to the eShop to setup my NNID, and I still haven't done it yet. Plus I also need to update Pokemon X

#41 Posted by AmazonTreeBoa (16744 posts) -

In case you didn't know, the eShop has been offline for three days now. To begin with, all of Nintendo Network went down, including update servers, Miiverse, the Digital Deluxe Program, Club Nintendo, and eShop, but the other services were soon restored. The eShop, on the other hand, is getting hammered, in what is the longest and most embarrassing outage for a major online store front since the PSN hack three years ago.

Why is the outage happening? Several reasons:

  • An influx of lots of new systems sold/connected to the internet over the Christmas week (this includes both 3DS and Wii U, by the way)
  • The new 3DS update, which unifies 3DS online with Nintendo Network, putting more strain on the servers
  • The release of Pokemon Bank (now indefinitely delayed), which first caused the Japanese eShop to crash
  • The eShop sales going on right now

Nintendo has issued a statement and responded to this rather shameful outage:

We sincerely apologize for the connection problems in the Nintendo eShop. We understand this is taking longer than expected, but we can assure you that providing a solution is our top priority. We are determined to make sure everyone can enjoy all that Wii U and Nintendo 3DS have to offer. In an effort to manage the high volume of traffic and ultimately improve your experience, we are temporarily taking the Nintendo eShop services offline between the hours of 4 p.m. - 4 a.m. ET. Thank you so much for your continued patience. We will keep you updated.

For Japanese users, the eShop is only accessible from 6am-6pm local time. It will also be offline in Europe at corresponding times. This eShop outage will be global.

It's pretty pitiful, actually. Hopefully Nintendo gets its shit together. I just think that for people who just got a new Wii U or 3DS over Christmas, with one of their bundled games (which Nintendo insists on making digital), this must have made a pretty shitty impression.

SOURCE

It wasn't down for three days for me. Was only down yesterday for me and was fine the days before.

#42 Edited by MirkoS77 (7005 posts) -

Please understand.....

First post nails it. All that needs saying really.

Well, at least Iwata has a lot of practice apologizing and trying to make us understand. I'd be more upset about this if there was actually stuff on the eshop that was worth buying instead on sitting unused in Nintendo's backlog vault.

#43 Posted by foxhound_fox (87366 posts) -

It won't ever match the epic Sony PSN outage.

#44 Posted by charizard1605 (55489 posts) -

@MirkoS77 said:

@timbers_WSU said:

Please understand.....

First post nails it. All that needs saying really.

Well, at least Iwata has a lot of practice apologizing and trying to make us understand. I'd be more upset about this if there was actually stuff on the eshop that was worth buying instead on sitting unused in Nintendo's backlog vault.

There is in fact tons of great stuff worth buying on the eShop- games like Crimson Shroud, Ace Attorney Dual Destinies, Liberation Maiden, Pushmo, Dillon's Rolling Western, Mutant Mudds, Mighty Switch Force, just off the top of my head.

eShop=/=Virtual Console.

#45 Posted by LegatoSkyheart (24581 posts) -

@MirkoS77 said:

@timbers_WSU said:

Please understand.....

First post nails it. All that needs saying really.

Well, at least Iwata has a lot of practice apologizing and trying to make us understand. I'd be more upset about this if there was actually stuff on the eshop that was worth buying instead on sitting unused in Nintendo's backlog vault.

There is in fact tons of great stuff worth buying on the eShop- games like Crimson Shroud, Ace Attorney Dual Destinies, Liberation Maiden, Pushmo, Dillon's Rolling Western, Mutant Mudds, Mighty Switch Force, just off the top of my head.

eShop=/=Virtual Console.

Ninten Haters don't buy Indie.

#46 Edited by nintendoboy16 (26115 posts) -
#47 Posted by LegatoSkyheart (24581 posts) -
#48 Posted by hiphops_savior (7815 posts) -

At the very least, I hope the eShop sales are extended. This is nowhere near as bad as the PSN outage, where you could be getting billed for things from Russia.

#49 Edited by nintendoboy16 (26115 posts) -
#50 Edited by SolidTy (42098 posts) -

@LegatoSkyheart said:

@charizard1605 said:

@seanmcloughlin said:

PSN went down for how long those few years ago?

A month

try 3.

That's incorrect. Speaking specifically on how long PSN went down, the PSN outage lasted 23/24 days from April 20th, 2011 to May 15th, 2011.

Approximately a month, not three as you posted. I remember playing my backlog of SP games as well as playing a lot of Wii, PC, and 360 during that time frame.