In case you didn't know, the eShop has been offline for three days now. To begin with, all of Nintendo Network went down, including update servers, Miiverse, the Digital Deluxe Program, Club Nintendo, and eShop, but the other services were soon restored. The eShop, on the other hand, is getting hammered, in what is the longest and most embarrassing outage for a major online store front since the PSN hack three years ago.
Why is the outage happening? Several reasons:
- An influx of lots of new systems sold/connected to the internet over the Christmas week (this includes both 3DS and Wii U, by the way)
- The new 3DS update, which unifies 3DS online with Nintendo Network, putting more strain on the servers
- The release of Pokemon Bank (now indefinitely delayed), which first caused the Japanese eShop to crash
- The eShop sales going on right now
Nintendo has issued a statement and responded to this rather shameful outage:
We sincerely apologize for the connection problems in the Nintendo eShop. We understand this is taking longer than expected, but we can assure you that providing a solution is our top priority. We are determined to make sure everyone can enjoy all that Wii U and Nintendo 3DS have to offer. In an effort to manage the high volume of traffic and ultimately improve your experience, we are temporarily taking the Nintendo eShop services offline between the hours of 4 p.m. - 4 a.m. ET. Thank you so much for your continued patience. We will keep you updated.
For Japanese users, the eShop is only accessible from 6am-6pm local time. It will also be offline in Europe at corresponding times. This eShop outage will be global.
It's pretty pitiful, actually. Hopefully Nintendo gets its shit together. I just think that for people who just got a new Wii U or 3DS over Christmas, with one of their bundled games (which Nintendo insists on making digital), this must have made a pretty shitty impression.