Microsoft Quietly Region-Lock "Xbox One Digital Games And DLC", Error Code 0x87de07d1 Reported
It seems like Microsoft has quietly made Xbox One digital games "Region-Lock", it was activated last month and the firm also deleted game licenses from gamertags. Now as a result of this new restriction, download keys bough abroad will no longer work, Xbox One players will receive error message along with this code: "0x87de07d1".
Many Xbox One are facing this error code as they try to redeem their digital game codes, here are few complaints of official Xbox forum:
"I am getting the error code 0x87de07d1 on my digital download copy of Forza 5. I have also seen in other posts that at least 2 other people have this error on Dead Rising 3. This is a digital copy of the game that has worked fine for several weeks. It is now acting as though I do not own the game. I have tried turning the system on/off, switching profiles etc but nothing is helping. In the xbox store Forza 5 is displaying the option to buy for £49.99, where it would usually say Play, as I do own the game. I also have a digital copy of FIFA 14 which is working fine, and displays 'play' in the xbox store, this shows that I am definitely logged into my xbox live gold account. Originally, I only owned Forza 5 on disc, but later purchased the digital download version. However, I have only ever owned the digital version of FIFA 14, I have never owned a disc version of FIFA 14, so maybe this has something to do with why FIFA works fine but Forza doesn't."
Another user who contacted Microsoft support has this to say: "There's definitely a region lock on digital downloads in place, whether that be DLC or full games."
"I've got a UK account and bought a digital copy of Forza 5 on ebay, redeemed it and then about 10 days later it wouldn't load, just giving me the option to buy it again.
After over an hour with xbox live support, I was told "For the Xbox One, that is correct. Discs are region free, so it should be that the codes are the same. This is the reason why we are having it being investigated further my friend. It could be an issue somewhere along the way of redeeming the codes, and should be fixed surely, we can assure you of that."
They passed me on to the 'Advocacy' team, who eventually told me "I was able to figure out that the reason you could not redeem your PPC was because it was intended for another country. When redeeming your token there are two things that need to match up. The country listed on the account must match the country that you are connecting from and the token needs to be for the same country as well."
The resulting advice being "I suggest going back to the person you purchased the game from and inform them that the code he provided you was set for a region other than the U.K."
I asked for clarification on region locking on digital game downloads and was advised "All Xbox digital content is region specific. Due to many international and cultural laws, not all content is available everywhere. "
When I pushed and asked how it was possible to redeem a code, only for it to be later disabled, I was unbelievably told "I can honestly say that it may have been a fluke"
... a FLUKE! what a joke. I'm now stuck trying to get a refund for a game code I've already redeemed.
So, the 0x87de07d1 error on purchased digital download game is due to region locking and the code being from a different region"