Arrogance does come with popularity. Rewind to the beginning of last gen and the arrogance swayed the other way.
If you read through my posts, they seem very much pro Sony but in reality are pro gamer. I spent 12 years gaming on Microsoft consoles and have seen M$ really start to screw their fans over during the 360 generation. It started out small and blew up so big that myself and many others will only be buying PS4's this time around.
And for all the arrogance around the net, Microsoft really has nobody to blame but themselves. Especially since the Xbox One is not nearly as cutting edge as the first two consoles.