Hi every one,
My gf just unboxed our ps4 3 days ago and when she turned on the system for the first two time, it kept freezing and she wasn't able to do any thing. So I told her to go to safe mode and restore the system, like it's new, then install the new software update. When she did, the ps4 worked perfectly fine and she was able to play assassin's creed 4.
On the 2nd day she was playing assassins creed 4 the game crashed and went back to the main menu, so I told her the game might need an update. So she was downloading the update and she went to the game again while it was downloading the patch. She played until the patch was downloaded then quit the game and installed the new patch and went back to playing. She was able to play assassins creed for almost an hour without any crashes or problems but then when she was done she decide to close the system using the controller.
Then, the console kept flashing white until it closed. Once it was completely turn off, she took the power cord off and the hdmi cable off to put it away. At this time she heard 2 beeps then another 2 beeps while the console was completely unplugged, so I told her to plug it back in and turn it back on. So when she did that, the screen kept flashing, so I told her to turn off the system and turn it back on. But when she did this, the system worked properly again. But she just checked it, and did not play with it at that time.
The question is should I call target and tell them that I am facing a bunch of problems or are these normal problems? Because my gf is new to ps4 and a lot of time she didn't know how to use it. As an example some times when I toldl her to close the system from the power button she keeps pressing it. And, when I told her don't do it this way, just press and hold until you hear a beep and it will turn off.
I hope you guys can help me specially because you guys have more experience with the ps4 now than me.
Thank you so much for taking the time to read my post.