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OK first follow the directions in the e-mail.
If that doesn't help go to account management, then go to redeem code, or some such, punch it in and your good. It's under your the same line as the PS Store, except above it.
Hope this helped.
on the Cross Media Bar(XMB) go to the tab with Playstation Store
above that is Account Management, select that
Go to Transaction Management
The second or third line down should say Redeem code. select this
Enter the code exactly as it appears in your email. letters are case sensitive.
Enjoy!~
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