Gamestop/Eb games has the WORST return policy

Yesterday I purchased RR7.. I tried getting into the game and enjoying it. No matter how hard I try, the fact that the vehicles are stiff as heck and the other fact that you are racing already heavily modified cars just blows.. IMO this game sucks. Graphics are amazing...gameplay sucks..

Today.. almost exactly 24 hours later I go to Gamestop to ask to return for NFS:Carbon... She already knew the policy and what not.. yet she let me say my sphiel about how I think the game sucks.. after I said my piece.. she stated "We can only exchange for the same game, and only if it's defective.."

my jaw dropped.. so you're telling me.. that I paid $59+tax for something I DONT WANT  and I cant return it??? I'm practically fuming mad, so I get on the phone with their customer support.. which pretty much tells me the same thing.. only this time I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company! I also go on to tell the guy that some car manufacturers allow you to purchase a $20,000 dollar car and if you dont like it you can return it for another car.. yet I cant return a stupid 60 dollar game? and he goes on to say "well its company policy..people abused it in the past blah blah blah blah"

So now what do I do? I dont want this game.. I wonder if the BBB/FTC can step in.. I mean what ever happened to the Consumer Protection law.. thats just absurd that I cant return this product to get back my hard earned money..

I contemplated wether or not  Ishould say anything here, but dude, you are in the wrong completely.

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well. If you failed to do a little research yourself, and bought a crappy game, well sucks for you.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

You I am sure are the exception to the rule, but imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

I suggest in the future you read some reviews and if you are still unsure, go rent it like the rest of the world and quit yer b****ing.

I contemplated wether or not  Ishould say anything here, but dude, you are in the wrong completely.

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well. If you failed to do a little research yourself, and bought a crappy game, well sucks for you.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

You I am sure are the exception to the rule, but imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

I suggest in the future you read some reviews and if you are still unsure, go rent it like the rest of the world and quit yer b****ing.

cofn42

I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company!

spliffchillum

try going to walmart and get store credit...its better than nothingdarkprodigy06

[QUOTE="cofn42"]

I contemplated wether or not Ishould say anything here, but dude, you are in the wrong completely.

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well. If you failed to do a little research yourself, and bought a crappy game, well sucks for you.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

You I am sure are the exception to the rule, but imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

I suggest in the future you read some reviews and if you are still unsure, go rent it like the rest of the world and quit yer b****ing.

spliffchillum

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

cofn42

NFS Carbon sucks too. Sell your PS3, get a 360 and buy Project Gotham. SuperSooch

*chough*fanboy*chough*

ahem more to the point my EB Games store has a 7-day return policy if you dont like it return in 7 days and get a refund

[QUOTE="cofn42"]

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

SirSkilz

Agree %100 too and this is the policy at every single store I've been too.  I wish there was some fantasy world where you could go buy brand new games and return it after being used and opened but that is just ridiculous. 

You're impatient, did not check with their return policy, and relied on someone else's review = good learning experience. 

[QUOTE="spliffchillum"][QUOTE="cofn42"]

I contemplated wether or not Ishould say anything here, but dude, you are in the wrong completely.

Eb clearly states there policy on the counter (at least here in Winnipeg), it is written clearly on the receipt as well. If you failed to do a little research yourself, and bought a crappy game, well sucks for you.

This is pretty much the policy WHEREVER you go, Futureshop, Best Buy, Walmart even all have an open software policy.

You I am sure are the exception to the rule, but imagine if they took anyones open software back? I could buy a game, beat it in a night, and return it the next day. Or go buy it, copy it, then bring it back and say it sux.

I suggest in the future you read some reviews and if you are still unsure, go rent it like the rest of the world and quit yer b****ing.

jerryjj48

[QUOTE="SuperSooch"]NFS Carbon sucks too. Sell your PS3, get a 360 and buy Project Gotham. patch7331

*chough*fanboy*chough*

ahem more to the point my EB Games store has a 7-day return policy if you dont like it return in 7 days and get a refund

Yesterday I purchased RR7.. I tried getting into the game and enjoying it. No matter how hard I try, the fact that the vehicles are stiff as heck and the other fact that you are racing already heavily modified cars just blows.. IMO this game sucks. Graphics are amazing...gameplay sucks..

Today.. almost exactly 24 hours later I go to Gamestop to ask to return for NFS:Carbon... She already knew the policy and what not.. yet she let me say my sphiel about how I think the game sucks.. after I said my piece.. she stated "We can only exchange for the same game, and only if it's defective.."

my jaw dropped.. so you're telling me.. that I paid $59+tax for something I DONT WANT and I cant return it??? I'm practically fuming mad, so I get on the phone with their customer support.. which pretty much tells me the same thing.. only this time I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company! I also go on to tell the guy that some car manufacturers allow you to purchase a $20,000 dollar car and if you dont like it you can return it for another car.. yet I cant return a stupid 60 dollar game? and he goes on to say "well its company policy..people abused it in the past blah blah blah blah"

So now what do I do? I dont want this game.. I wonder if the BBB/FTC can step in.. I mean what ever happened to the Consumer Protection law.. thats just absurd that I cant return this product to get back my hard earned money..

spliffchillum

Yesterday I purchased RR7.. I tried getting into the game and enjoying it. No matter how hard I try, the fact that the vehicles are stiff as heck and the other fact that you are racing already heavily modified cars just blows.. IMO this game sucks. Graphics are amazing...gameplay sucks..

Today.. almost exactly 24 hours later I go to Gamestop to ask to return for NFS:Carbon... She already knew the policy and what not.. yet she let me say my sphiel about how I think the game sucks.. after I said my piece.. she stated "We can only exchange for the same game, and only if it's defective.."

my jaw dropped.. so you're telling me.. that I paid $59+tax for something I DONT WANT  and I cant return it??? I'm practically fuming mad, so I get on the phone with their customer support.. which pretty much tells me the same thing.. only this time I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company! I also go on to tell the guy that some car manufacturers allow you to purchase a $20,000 dollar car and if you dont like it you can return it for another car.. yet I cant return a stupid 60 dollar game? and he goes on to say "well its company policy..people abused it in the past blah blah blah blah"

So now what do I do? I dont want this game.. I wonder if the BBB/FTC can step in.. I mean what ever happened to the Consumer Protection law.. thats just absurd that I cant return this product to get back my hard earned money..

spliffchillum

They use to do a 10 day return but people did to too much and EB/GS lost money....they can't have that. So bad game = you may return it. You really have to look into game, bro. It's not like 5 years ago when it wasn't a big deal if you made a mistake about a game. You may want to rent them or look into them before buying them. I know I almost made a few mistakes on buying games that I thought would be good....they turned out rental type games and thank God I rented them; I would have been pissed. Think before you buy bro.....still sucks though.

um no they take your resit and put it as returned or they cut it open
Crazy87

 I've never had anyone cut open an exchange. Also, if by "resit" you mean receipt, then it doesn't really matter. The objective is just to get an unopened copy of the game. And yes, you can return stuff to places without a receipt as long as that store has it in stock and sells it. They don't care if you have a receipt as long as it's sealed. 

Granted that Gamestop or EB has the worst customer service ever, drawing from my own experiences, but what gives you the idea that you could just buy a game, play it, and return it if you don't like it, seriously? I mean, what planet are you from? Is this the first time you ever buy a game or movie? If this is your mindset, video games or movies rentals like Blockbuster all would have bankrupted long ago.

This is not a sweater we are talking about here, something that  you could try it on, and even return it after it has been worn for a couple of days without taking the tag off; this is a software, unless it's defective, you can't just return it if you don't like it! Your are entirely at wrong, despite how much I hate Gamestop/EB! Imagine we all buy Window Vista later this month, install it, heck, I'll even burn a few copies, and return it because we "suddenly" don't like it! It's simply not allowed!

Aside from the bad Gamestop/EB policy, I can tell you for a fact that this is not their fault. There's actually a law that was passed not to allow opend softwares to be returned or exchanged unless they are defective in order to prevent illegal copying and protect intellectual properties. So there you go, you have no foothold here. If this is how the industry works, nobody will ever buy any games. We can all just buy them, play them, and then return after we are done!

Don't take this the wrong way, I'm not trying to insult you or anything, but I just can't fathom why you would ever think you can do things as this sort. I do, however, can offer you this advise. Go online or call the store where you originally purchased the game from, and just wait and see (also cross your fingers) that Ridge Racer 7 has sold out temporarily within 30 days of the time of your purchase, and when they do, you can just go in and tell them the game is a defect, and when they have no stock to replace it, they will be forced to give your store credit, which you could use it to buy any game you want!

Oh, by the way dude, stores have all gotten smart about returning opened products. In case you don't know, some people used to buy games, play them, caliming they are defects and exchange them for new copies, then they just sell the brand new copies of the games. Not a bad way to try out some games, but nowadays, when stores exchange games, they all open up the games and check the contents before giving them to you, that way, you can't resell the games, and you'll have even more of a hard time retuning it if god forbid, THAT copy REALLY is a defect!rickshao

Yesterday I purchased RR7.. I tried getting into the game and enjoying it. No matter how hard I try, the fact that the vehicles are stiff as heck and the other fact that you are racing already heavily modified cars just blows.. IMO this game sucks. Graphics are amazing...gameplay sucks..

Today.. almost exactly 24 hours later I go to Gamestop to ask to return for NFS:Carbon... She already knew the policy and what not.. yet she let me say my sphiel about how I think the game sucks.. after I said my piece.. she stated "We can only exchange for the same game, and only if it's defective.."

my jaw dropped.. so you're telling me.. that I paid $59+tax for something I DONT WANT and I cant return it??? I'm practically fuming mad, so I get on the phone with their customer support.. which pretty much tells me the same thing.. only this time I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company! I also go on to tell the guy that some car manufacturers allow you to purchase a $20,000 dollar car and if you dont like it you can return it for another car.. yet I cant return a stupid 60 dollar game? and he goes on to say "well its company policy..people abused it in the past blah blah blah blah"

So now what do I do? I dont want this game.. I wonder if the BBB/FTC can step in.. I mean what ever happened to the Consumer Protection law.. thats just absurd that I cant return this product to get back my hard earned money..

spliffchillum

Yeah thats nothing new...that has been the return policy well since Gamestop baught them (EB Games)...prior to that they would allow you to return games after a certain number of days after the purchase but I know for certain then it was after no more than one week...but then people began to find ways to burn games and steal software so the began to cut down on their return policy...it started with giving you a store credit and then moved on to what it is now...it blows yes but at the same time its been this way for alteast the past I dont know 8-9 years.....atleast since PS1.... jwat4

[QUOTE="patch7331"]

[QUOTE="SuperSooch"]NFS Carbon sucks too. Sell your PS3, get a 360 and buy Project Gotham. Velric

*chough*fanboy*chough*

ahem more to the point my EB Games store has a 7-day return policy if you dont like it return in 7 days and get a refund

Yesterday I purchased RR7.. I tried getting into the game and enjoying it. No matter how hard I try, the fact that the vehicles are stiff as heck and the other fact that you are racing already heavily modified cars just blows.. IMO this game sucks. Graphics are amazing...gameplay sucks..

Today.. almost exactly 24 hours later I go to Gamestop to ask to return for NFS:Carbon... She already knew the policy and what not.. yet she let me say my sphiel about how I think the game sucks.. after I said my piece.. she stated "We can only exchange for the same game, and only if it's defective.."

my jaw dropped.. so you're telling me.. that I paid $59+tax for something I DONT WANT and I cant return it??? I'm practically fuming mad, so I get on the phone with their customer support.. which pretty much tells me the same thing.. only this time I tell them about how rude the clerk was the previous week about how I went in to purchase the PS3 and the first words out of his mouth were "Ps3 sucks.. dont get it.." I was like wtf? lovely.. im about to purchase games from this company! I also go on to tell the guy that some car manufacturers allow you to purchase a $20,000 dollar car and if you dont like it you can return it for another car.. yet I cant return a stupid 60 dollar game? and he goes on to say "well its company policy..people abused it in the past blah blah blah blah"

So now what do I do? I dont want this game.. I wonder if the BBB/FTC can step in.. I mean what ever happened to the Consumer Protection law.. thats just absurd that I cant return this product to get back my hard earned money..

spliffchillum