Ill try and keep this as short as possible.
My first PS4 failed and it was replaced by Sony.
The replacement console shows the dlc I had on my original PS4 but it wont let me access it.
After a month of emails from sony their only answer is..........
"deleting your user and formatting the console. However it should be noted this will delete any saved data you have stored on it.
If after a complete format of the console you are still experiencing this same issue it may unfortunately be due to a hardware issue.
If that is the outcome, please call our Support Centre again and we can get this console replaced for you."
To be honest im pissed at this point.
I installed a new 1.5tb hd in the replacement console before running it for the first time..... so I still have the "brand new/unused" original 500 gb hd.
Is all the consoles data stored on the hd?
If I put the original hd in and install the os update, then create a new user will this be the same as formatting my 1.5tb hd?
I really don't want to format the 1.5tb hd!!!!
Sony customer service is a joke.
Can anyone answer my question?