PS4 Bricked. Gamestop Return Policy?

This topic is locked from further discussion.

#1 Posted by v1c1ousmike (8 posts) -

So unfortunately my PS4 has been acting like crap since I started using it yesterday. And every lobby of every game I was playing in either had someone with an aimbot or some other kinda bs hack. I got on today and my blu ray drive started screeching and broke my BF4 disc as there is a small crack in it now. I took it out and sat back down and within a few seconds the screen froze, couldn't use the ps home button or anything. So I had to manually unplug the console, turned it back on and it went into safe mode then reset like it's supposed to do. Once it rebooted it froze again and now it will not even boot up at all. (thanks for reading this part)

That being said I want to just take this thing back to Gamestop and get a refund as I have no desire to get another console after this. Atleast not for a few months until they fix this garbage. What is their return policy? Obviously a defective product so I would assume I would be able to get my money back, right? Any help is greatly appreciated. Thanks!

#2 Posted by BH14 (1661 posts) -

Only 6 posts?

#3 Posted by v1c1ousmike (8 posts) -

That's what I was wondering because I haven't even posted anything until today. Anyway that's not the point lol Im just trying to find out if I can even take this damn thing back or not. Playstation community forums already deleted the thread I had there, guess they didn't like that mine broke and I'm trying to return it? I dunno. Loved playing it while it lasted though.

#4 Posted by iwilson1296 (2214 posts) -

maybe ask gamestop, otherwise this smells trollish

#5 Edited by v1c1ousmike (8 posts) -

I have no reason to 'troll'. My landline is down and has been for over a week and the nearest Gamestop is 28 miles from my house. I just don't want to waste my gas if they just tell me im stuck with it or something.

#6 Posted by Grieverr (2586 posts) -

My Gamestop told me they have a 30 day warranty.

#7 Posted by XspidervenomX (292 posts) -

For real man. Its printed on the front of the receipt.

#8 Posted by BH14 (1661 posts) -

I am just amazed how all these posters who never ever been on this board before suddenly created an account on the 15th and want to make an appearance about their "broken PS4". You forget to mention that the PS4 started to laugh at you, caught fire and spat discs at you.

If it looks like a duck, walks like a duck and quacks like a duck, it is a duck.

#9 Posted by joehult (361 posts) -

Gamestops are tricky, and best to be avoided with high dollar items, because you are completely at the mercy of the manager. Go in and demand a refund, but you will most likely be receiving store credit. So next week wait in line for a xb and start pulling your hair out when you realize it has the same sweatshop build quality.

#10 Posted by Jaysonguy (37502 posts) -

I have no reason to 'troll'. My landline is down and has been for over a week and the nearest Gamestop is 28 miles from my house. I just don't want to waste my gas if they just tell me im stuck with it or something.

See I don't know if you made an account just because you're going to start trouble or if you're one of those people who are unable to do anything for themselves and rely on the pity of others.

How does having a landline down prevent you from looking this up?

http://www.gamestop.com/gs/help/Returns.aspx

#11 Posted by Doddie (49 posts) -

1 ps 4 causing problems and that is the reason to dis the product. Get real, any product has defective problems in a small sampling. Take it back and get another. If GS won't take it back, next time go to a store that has a refund or return policy.

#12 Edited by HoVDaHuSTLa1 (1201 posts) -

My GameStop simply told me, "You can return your item if you'd like, but if you're looking into exchanging, a credit will be placed on a GS card until we recieve shipments." ...So yeah you should be good. I still smell troll cologne on you though o_O

#13 Posted by MarcRecon (5436 posts) -

@BH14 said:

Only 6 posts?

lol...I know man, I don't know if I should laugh or feel sorry for the guy. What some people won't do for attention....

#14 Edited by MarcRecon (5436 posts) -

I have no reason to 'troll'. My landline is down and has been for over a week and the nearest Gamestop is 28 miles from my house. I just don't want to waste my gas if they just tell me im stuck with it or something.

Hahahahahahah, I'm sorry man...continue! :)

#15 Posted by Randolph (10423 posts) -

Ok, so I need to get something off my chest here. Guys, please do not accuse everyone who has a new account of trolling or FUDD. Ok? I've even seen people who are established posters accused like this. I've been accused like this. I got a Wii U on launch day last year and it broke on me three days later. I posted about it here on GS and was immediately accused of being a troll, was told to take pics of it not working or a video, post my receipt, etc.

It was infuriating.

So please, just give people the benefit of the doubt. If you see overt trolling, report it and move on. If you think they are trolling, but can't prove it, (most every reply to this thread) keep it to yourself and just move on. It's just one thread, it won't kill you to not respond to it.

To the thread creator, if you have the receipt, just take it back and tell them what happened. When my Wii U broke I took it right back and got another one, though given the supply issues at retail you may need to wait or go through Sony itself. You should check out Playstation.com and ask around there about what your options are going that route.