Although thin, my blog history has one consistency, my loathing for SONY. I would like to clarify something here and now. I have grown up under the guise that SONY was the amazing high tech company of beautiful minds and all the best inventions. But since my childhood they have steadily sunk in quality to boost quantity to the point that even the things they were the best at (such as TV’s) has started to suffer to companies like Samsung and even Toshiba!
I used to love Sony so much that any time I saw that trademark writing of their name, I felt a sense of comfort that I was getting something great. This lasted all the way until around the time of the playstation 2 for me. I loved the playstation (even with all its weird disk playing issues) and my playstation 2 even though my xbox had pretty much left my playstation to collect dust. However in that time period I had a couple of financial disagreements with Sony Online Entertainment where on more than one occasion that would activate my closed accounts and start charging me out of the blue. In some cases for games I don’t even have installed on my machine. This is where the real problem started.
Any major company in the united states has a basic standing of “the customer is always right.” Even when the customer is a raging moron you make it seem like a misunderstanding and at least try to appease them. This is not the case for Sony. In every instance I have had an issue with them they have literally argued with me about it. The worst of it is when each time it was 100% their fault and a result of something I had zero control over. For example as mentioned in a prior blog, Sony packaging the wrong model PS3 in a 250gig model box. Them activating accounts that I don’t even poses the game for (always turned out to be an internal activation and not done by a hacker or myself.) But in each of these they would fight with me about it for anywhere from 2 hours to 4 months!!!
But just when I thought my opinion of them couldn’t get any worse…
That playstation 3 they sent me? Yeah… it was dying. Damn thing sounded like a jet engine and was louder than any xbox I ever owned.
But today… *shudder* today I own a playstation Vita because I wanted a hand held, hated gaming on an ipad, and have a standing that Nintendo is for children. All my reasoning for that aside it left me with no other choice than Sony. At any rate I called them up today because I wanted to download the movies that I had purchase on Sony’s “Playstation Network” onto my Vita and it wouldn’t take. I was informed after being hung up on once and escalating 3 tiers of management later that it would not work because they were HD movies and the vita would only play SD. “Ok” I think, “no big deal, just down grade my copy to SD and you keep the cost difference Sony.” They don’t see it that way. In fact I am told that Sony sees the HD and SD version as two different movies and if I had purchased them a month ago they could, but because it was a year or more ago they cannot. I wasn’t asking for a refund, a credit, or anything of the sort. I simply wanted to be able to access what I had paid for.
That is when my blood went from hot to boiling. In our two hours of talking I had been informed of the following: They will not give me the SD version of the movies even if it means swapping it for the HD I paid for (these are digital rights mind you.) They will not refund me a single penny do that I may purchase the SD versions instead. They will not assist me in any way shape or form in regards to these movies and simply tell me, “You need a PS3.” Well after the last train wreck with PS3’s needless to say I would never own one of those things again. So I end it with one final question, “What if I buy a PS4?” The clerk returns with “Did you buy them on PS3?” to which I reply “Yes, on the playstation network.” He tells me this, “No anything you purchase on the PS3 will only work on it. Even movies.” I then ask, “That sounds like an incredible rip off to me. What do you think?” He says nothing.
So it is after this that I will NEVER purchase ANYTHING SONY ever again. This is not a fanboysim of any sort as I am all PC since the introduction of the xbone and Sony’s garbage. But at least Microsoft always did everything they could to make it right. Sony has always basically told me to F-off.