Mass Effect Trilogy is amazing. You won't be disappointed. You cannot get refunds on PSN, so it's up to the buyer to research a game before buying. A refund system, if it did exist on PSN, would probably be heavily abused/exploited anyway, without a means of proving you are also forfeiting possession of the item when you get a refund.
Personally, I buy a lot of games on PSN, but if I can get it boxed, then I will buy it boxed. Even if it costs me a little more. This is because I'm a collector (recently passed 250 boxed PS3 games!). In other words, I've bought a lot of games on PSN, but most of them are games that didn't get boxed releases.
There's a tonne of amazing games you can only get on PSN that are well worth looking in to. I'm tempted to drop a big long list here, but I don't want to get off-topic, so take your time, browse the store and find something that interests you.
Good luck.
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