I broke my PS4 by accident, Will they refund it?

#1 Posted by Azuker (7 posts) -

I dropped it and it makes a crackling noise when i eject the disc or put it in and i cant play any games because it cannot read any discs

#2 Posted by SoNin360 (5567 posts) -

Uh, I guess you could call if you have a warranty. Otherwise I highly doubt it would be fixed/repaired for free since it was an error on your part.

#3 Posted by SolidTy (44474 posts) -

@SoNin360 said:

Uh, I guess you could call if you have a warranty. Otherwise I highly doubt it would be fixed/repaired for free since it was an error on your part.

#4 Posted by Azuker (7 posts) -

Doesn't every playstation come with warranty for a year?

#5 Edited by SolidTy (44474 posts) -

@azuker said:

Doesn't every playstation come with warranty for a year?

Yes. Does the free limited warranty cover user damage by carelessness? No.

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, ADAPTERS AND POWER SUPPLY SERVICES); (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL) OR IS MODIFIED OR TAMPERED WITH; (c) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

Call Sony and maybe they will cut you a break cheaper than normal although as you can see, the warranty doesn't cover misuse, ABUSE, Negligence, accident, acts of god, etc.

1-800-345-SONY

The store you bought it at may have a different policy, but likely not. There isn't usually a good incentive to allow customers buy expensive electronics, break them by abuse, and then replace the electronics for free.

#6 Posted by Realmjumper (634 posts) -

Retailers offer accident warranties

#7 Edited by skipper847 (3426 posts) -

Act thick and say it Broke.

#8 Posted by bezza2011 (2662 posts) -

I would take it back to the store you bought it from say it's not working it isn't reading disc's give them the receipt and figures cross they just don't check it, I mean here in england this can be done easily were very good at sorting the problems out at store not through sony.

Good Luck

#9 Posted by chrnod (123 posts) -

you can always tell them that it broke on its own if there is nothing apparent when you look at the console.

#10 Posted by Megavideogamer (5467 posts) -

You are SOL on this one. You broke your PS4 by dropping it. The warranty will not cover it. But you can still get it repaired. Sony does sell replacement parts for PS4 consoles. So you can get a new PS4 case/shell if yours is cracked. Plus the repair should be about $150.00 - 200.00

You will have to send it in to Sony.

#11 Posted by trav_have (5612 posts) -

Just check the damages on it, and if the exterior is fine tell them it just stopped working.

#12 Posted by jsmoke03 (12986 posts) -

@SolidTy said:

@azuker said:

Doesn't every playstation come with warranty for a year?

Yes. Does the free limited warranty cover user damage by carelessness? No.

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, ADAPTERS AND POWER SUPPLY SERVICES); (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL) OR IS MODIFIED OR TAMPERED WITH; (c) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

Call Sony and maybe they will cut you a break cheaper than normal although as you can see, the warranty doesn't cover misuse, ABUSE, Negligence, accident, acts of god, etc.

1-800-345-SONY

The store you bought it at may have a different policy, but likely not. There isn't usually a good incentive to allow customers buy expensive electronics, break them by abuse, and then replace the electronics for free.

lol it really says acts of god?

do all warranties have that clause?

#13 Posted by SolidTy (44474 posts) -

@jsmoke03 said:

@SolidTy said:

@azuker said:

Doesn't every playstation come with warranty for a year?

Yes. Does the free limited warranty cover user damage by carelessness? No.

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, ADAPTERS AND POWER SUPPLY SERVICES); (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL) OR IS MODIFIED OR TAMPERED WITH; (c) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP

Call Sony and maybe they will cut you a break cheaper than normal although as you can see, the warranty doesn't cover misuse, ABUSE, Negligence, accident, acts of god, etc.

1-800-345-SONY1-800-345-SONY

The store you bought it at may have a different policy, but likely not. There isn't usually a good incentive to allow customers buy expensive electronics, break them by abuse, and then replace the electronics for free.

lol it really says acts of god?

do all warranties have that clause?

Many/Most do that I've seen, yes, lol.

#14 Posted by gregbmil (2611 posts) -

Not sure if it will sill work, but back in the day I had a broken ps2. I bought a new one and put the broken one in the box and returned it:). I had to swap the serial number sticker