Blacklight retribution help

I'm having a very weird problem with this game on ps4. I equip a gun in the customization screen. Then when I spawn I have no gun. My character is holding an invisible gun and can't shoot. How do you fix this cause now the game is unplayable like this.

Excuse my voice I have a cold but here is my problem. Skip to about 30 secons

https://www.youtube.com/watch?v=rMYGypNM9z4