World of Warcraft account hacked!...Again. DX

So my World of Warcraft/Battle.net account has been hacked twice in the past two weeks. I changed the password for both my WoW account and email linked to the account. And I called Blizzard about this to see if they could do anything to stop whoever's hacking my account. They couldn't really do much other than restore one of my characters that was deleted by the hacker.

But the guy I talked to gave me some good advice. He told me that it looked like a keylogger was getting my password when I entered it. He told me to run a virus scan while WoW was running so I did. I ran Avast (free version) and it found ONE infected file. I'm not sure if it was the keylogger, but whatever it was, I got rid of it. It was somewhere in a Java folder under AppData. The virus was a file that had a combination of random letters and numbers in the name.

I also ordered an authenticator keychain, I hear that it really helps. Did I solve my problem? Or could there still be something else hidden on my computer? Should I try another anti-virus program other than Avast? (Most people say Avast is the best free anti-virus program.)

welcome to my world.. battle.net is so insecure the keychain code generator is about as useful as a regular keychain..

Authenticator fix everything

You might want to try SpyWare Doctor with Antivirus. It always keeps me safe and i've never been the victim of a hacking attack since using it. Although it does tend to interfere with Steam games but WoW should be fine.

format your PC and reinstall your OS. I would have done it after the first time they got the password. Its the only sure way to get rid of the keylogger.bonafidetk

[QUOTE="bonafidetk"]format your PC and reinstall your OS. I would have done it after the first time they got the password. Its the only sure way to get rid of the keylogger.Makari

"My" way to keep safe (never been hacked!)

Use Firefox with AdBlockPlus and NoScript instead of Internet Explorer.
Use an antivirus program
Use a firewall program
Install Spybot Search and Destroy, immunize to add their list of sites to the host file, let TeaTimer run on startup.
When manually scanning, use MalwareBytes Antimalware, Spybot and Super AntiSpyware. Scan for rootkits with tdsskiller (if they find something, head over to bleepingcomputer.com, read their stickies and ask for advice).
Mix it up and use the ESET online scanner from time to time.
Make sure your wireless network is protected properly if you are using a wireless router.

If you find something, head over to some securitysite such as the one mentioned above!

So conclusion: Register at the site, and ask if you are infected, follow instructions. ???. Success!

welcome to my world.. battle.net is so insecure the keychain code generator is about as useful as a regular keychain..

ionusX

Indeed, it's so insecure that I haven't been hacked once since I started playing WoW, back in April 2005.

I bet you can't hack through a key chain!

Oh wait, yes you can...no wonder its so easy then.

Run MalwareBytes to get rid of the Keylogger. I have played WoW for 5 years and never once had a problem, I have used Avast during that time. If you get Keylogged its your own fault I am afraid, its not a hacker specifically targeting you, its just you not being careful enough with spam/false Blizzard e mails and keeping your AV up to date end of. People who get Keylogged are the people who fall for dowmloading bad addons, clicking on unsafe logins and clicking on unsafe emails sent to them by bots, its not someone on the other end hacking you and only you.

Getting hacked would be someone going after you and attacking your PC head on and searching the PC, Keyloggers are not the case, they are usually just scripts installed on the PC by a virus that soak up all of the things you type then automate them back to people usually in China/Korea who just sit and wait for it to come to them.

[QUOTE="bonafidetk"]format your PC and reinstall your OS. I would have done it after the first time they got the password. Its the only sure way to get rid of the keylogger.Makari

Run MalwareBytes to get rid of the Keylogger. I have played WoW for 5 years and never once had a problem, I have used Avast during that time. If you get Keylogged its your own fault I am afraid, its not a hacker specifically targeting you, its just you not being careful enough with spam/false Blizzard e mails and keeping your AV up to date end of. People who get Keylogged are the people who fall for dowmloading bad addons, clicking on unsafe logins and clicking on unsafe emails sent to them by bots, its not someone on the other end hacking you and only you.

Getting hacked would be someone going after you and attacking your PC head on and searching the PC, Keyloggers are not the case, they are usually just scripts installed on the PC by a virus that soak up all of the things you type then automate them back to people usually in China/Korea who just sit and wait for it to come to them.

V4LENT1NE

I never downloaded a single add-on and I can tell which emails are bogus, so I delete all of those. So I have no idea how I could've gotten a keylogger on my computer in the first place.

But anyway, thanks for all the advice guys. I already ordered my authenticator keychain, that should help

[QUOTE="V4LENT1NE"]

Run MalwareBytes to get rid of the Keylogger. I have played WoW for 5 years and never once had a problem, I have used Avast during that time. If you get Keylogged its your own fault I am afraid, its not a hacker specifically targeting you, its just you not being careful enough with spam/false Blizzard e mails and keeping your AV up to date end of. People who get Keylogged are the people who fall for dowmloading bad addons, clicking on unsafe logins and clicking on unsafe emails sent to them by bots, its not someone on the other end hacking you and only you.

Getting hacked would be someone going after you and attacking your PC head on and searching the PC, Keyloggers are not the case, they are usually just scripts installed on the PC by a virus that soak up all of the things you type then automate them back to people usually in China/Korea who just sit and wait for it to come to them.

GeoffZak

I never downloaded a single add-on and I can tell which emails are bogus, so I delete all of those. So I have no idea how I could've gotten a keylogger on my computer in the first place.

But anyway, thanks for all the advice guys. I already ordered my authenticator keychain, that should help

Good antivirus is a must. I used to use virtual keyboard that came with Kaspersky when loging to WoW or WHO, no hacked account yet. As for malware two programs I can sugest, SpyBot Search amd Destroy and Ad-Aware.

Step 1:

Get a good antivirus

Step 2:

Get a good firewall

Step 3:

Get a maleware and spyware removal tool (windows malicious software removal works for this)

Step 4:

If you're running windows, get the full service scan from Live Onecare (also removes viruses, spyware, etc.)

Step 5:

Make your password impossible to guess, use unique characters from other languages if you can. Just type something at random in notepad, capitalize a few things, cut out a few similar characters, shrink it down to the maximum size and write it down in a notebook (I have all my passwords written down in a notebook, and they're all something like 1oEf2vc9Ja or something equally without meaning :D (not a real password)

Step 6:

Stop downloading random .exe's from the internet >.> and watching malicious xxx websites.

[QUOTE="Makari"][QUOTE="bonafidetk"]format your PC and reinstall your OS. I would have done it after the first time they got the password. Its the only sure way to get rid of the keylogger.masterdrat

welcome to my world.. battle.net is so insecure the keychain code generator is about as useful as a regular keychain..

ionusX

.. If you have a authenticator and are not stupid (like giving out your account info to any one, downloading and visiting questionable sites.. sSubZerOo

welcome to my world.. battle.net is so insecure the keychain code generator is about as useful as a regular keychain..

ionusX