So steam locked my account... UGH!!!!!

This topic is locked from further discussion.

#1 Posted by _SKatEDiRt_ (2587 posts) -

They told me I need to provide proof of purchase for every game on my account or they will not unlock it.

What am I supposed to do?

I have no proof of purchase as all of my games were bought from the steam store and I did not print out a receipt?!?!?!

This is honestly a bunch of crap.

They also told me that I needed to scan my computer for viruses and stuff. Honestly My **** is clean and I dont see how it wasnt them that got hacked not me.

So why are they putting me thru all of this crap?

Is there any way around this? I cant get on my friends list or spend any of the money in my steam wallet.

They havent responded in almost a week.

I mean Ive already changed my password and stuff

#2 Posted by Toxic-Seahorse (4135 posts) -

You don't need to print out the receipts. Steam emails you a receipt every time you buy a game.

#3 Posted by _SKatEDiRt_ (2587 posts) -

@Toxic-Seahorse said:

You don't need to print out the receipts. Steam emails you a receipt every time you buy a game.

Like i said I never saved anything like that its all been deleted

#4 Posted by Nibroc420 (13567 posts) -
@_SKatEDiRt_ said:

They told me I need to provide proof of purchase for every game on my account or they will not unlock it.

What am I supposed to do?

I have no proof of purchase as all of my games were bought from the steam store and I did not print out a receipt?!?!?!

You're supposed to provide proof of purchase, they send you a receipt when you buy a game.

@_SKatEDiRt_ said:

This is honestly a bunch of crap.

They also told me that I needed to scan my computer for viruses and stuff. Honestly My **** is clean and I dont see how it wasnt them that got hacked not me.

If it were on their end, there would be far more people having that issue.

@_SKatEDiRt_ said:

So why are they putting me thru all of this crap?

Is there any way around this? I cant get on my friends list or spend any of the money in my steam wallet.

They havent responded in almost a week.

No, you can't circumvent their systems and simply unlock your account.
They're probably waiting for you to prove it's your account, until then, they dont really have to respond.

#5 Edited by kraken2109 (13070 posts) -

This is why I have all email receipts kept in a different folder in my email account. And not deleted.

#6 Posted by Nibroc420 (13567 posts) -

@_SKatEDiRt_ said:

@Toxic-Seahorse said:

You don't need to print out the receipts. Steam emails you a receipt every time you buy a game.

Like i said I never saved anything like that its all been deleted

It's widely known that if your account is hacked/locked you'll need to provide proof of purchase for at least 1 game on the account.
Photo of Game box with CD key, emailed receipt, etc.

If you cannot find any, perhaps they could confirm who you are based on your billing information, but you'd have to contact steam support.

#7 Posted by nutcrackr (12632 posts) -

You don't have credit card details for each transaction?

Although needing to provide it for every single game seems excessive. Sounds like you system and emails were compromised.

#8 Posted by Nibroc420 (13567 posts) -

@nutcrackr said:

You don't have credit card details for each transaction?

Although needing to provide it for every single game seems excessive. Sounds like you system and emails were compromised.

I really doubt they'd ask for proof for every single game,
Imagine if someone had 100 games, but could only provide proof for 90 of them.

I had my steam account hacked once, and send steam-support a photo of the CD-Key insert that came with one of my games.
Got my account back the same week.

#9 Posted by _SKatEDiRt_ (2587 posts) -

I dont have time for this bs. And steam gets hacked all the time LMAO

**** steam

#10 Posted by _SKatEDiRt_ (2587 posts) -

Like i said before i know my stuff is secure. The problems is on their end.

Steam is not responding to my emails and all help topics are locked already.

WHAT THE **** ***** IS GOING ON STEAM! no number to call!!!! no response!!!!!!!!!!!!!!

***********************

#11 Posted by Nibroc420 (13567 posts) -

@_SKatEDiRt_ said:

Like i said before i know my stuff is secure. The problems is on their end.

If the problem was on their end, we'd be hearing about this problem more.
If steam got hacked, and accounts were compromised, it would be more accounts than simply yours.

@_SKatEDiRt_ said:

I dont have time for this bs. And steam gets hacked all the time LMAO

Proof?

You need to find proof of purchase, and submit a ticket in their help department.

Follow this.
https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366

I'd suggest also scanning your PC for malware/spyware/viruses.

None of us can help you, you can only help yourself.

#12 Edited by jcknapier711 (380 posts) -

This is why buying hardcopies is superior.

#13 Edited by FelipeInside (25662 posts) -

@jcknapier711 said:

This is why buying hardcopies is superior.

You still need to provide the receipt and box photo of a hard copy to Steam etc. (which you can easily lose or even worse, some receipts fade away with time)

It's just about maintaining the proof that you bought the games, either digitally or retail.

Like another poster said, I keep all the email receipts of the games I buy online.

#14 Posted by nutcrackr (12632 posts) -

Are you leaving out any key details? You made a thread here before how somebody from another country took over your steam account and you weren't receiving emails. You got the account back, did you change your email passwords etc? Did you sort out the email issue?

Have you ever given out your user/password to any of your friends/relatives?

Or logged into Steam with a computer that was not yours?

Is your password random?

Do you share passwords across numerous accounts?

#15 Edited by Sleepyz (3784 posts) -

@kraken2109 said:

This is why I have all email receipts kept in a different folder in my email account. And not deleted.

Same here. I have email receipts for every game i ever bought online. Plus its fun and scary to look at what you paid for games years ago.

#16 Posted by soolkiki (1770 posts) -

@Sleepyz said:

@kraken2109 said:

This is why I have all email receipts kept in a different folder in my email account. And not deleted.

Same here. I have email receipts for every game i ever bought online. Plus its fun and scary to look at what you paid for games years ago.

Same.

#17 Posted by nicecall (428 posts) -

i also haven't been able to log into my steam account for months, luckily i don't need it.

#18 Edited by guynamedbilly (12965 posts) -

There's obviously some details missing in this topic and if you aren't making it up where steam is asking you to provide proof for each game, then you are talking to a new hire in support and should speak to a manager.

And no, this doesn't just happen randomly. You logged into some questionable website or clicked on a random link which tricked you into typing in your password or shared your account with someone else or something. Or maybe your password was just that easy.

Look up an old credit card statement online where you bought something on Steam and maybe if they can match the dates to a transaction that will be enough.

#19 Edited by _SKatEDiRt_ (2587 posts) -

@guynamedbilly said:

There's obviously some details missing in this topic and if you aren't making it up where steam is asking you to provide proof for each game, then you are talking to a new hire in support and should speak to a manager.

And no, this doesn't just happen randomly. You logged into some questionable website or clicked on a random link which tricked you into typing in your password or shared your account with someone else or something.

Look up an old credit card statement online where you bought something on Steam and maybe if they can match the dates to a transaction that will be enough.

Im telling you guys. Im not a noob. I dont give out any of my info. all my passwords are different. nobody knows my passwords except for me. nobody knows my usernames/emails except for me and obviously my family and close friends that know my email address. i have virus protection, firewall, and i check my url bar every time i login to anything.

Am i missing something?

regular scheduled scans. I am super anal about all processes in task manager and will recognize anything odd.

and why would i leave out details? That would only screw myself!

#20 Posted by FelipeInside (25662 posts) -

@_SKatEDiRt_ said:

@guynamedbilly said:

There's obviously some details missing in this topic and if you aren't making it up where steam is asking you to provide proof for each game, then you are talking to a new hire in support and should speak to a manager.

And no, this doesn't just happen randomly. You logged into some questionable website or clicked on a random link which tricked you into typing in your password or shared your account with someone else or something.

Look up an old credit card statement online where you bought something on Steam and maybe if they can match the dates to a transaction that will be enough.

Im telling you guys. Im not a noob. I dont give out any of my info. all my passwords are different. nobody knows my passwords except for me. nobody knows my usernames/emails except for me and obviously my family and close friends that know my email address. i have virus protection, firewall, and i check my url bar every time i login to anything.

Am i missing something?

regular scheduled scans. I am super anal about all processes in task manager and will recognize anything odd.

and why would i leave out details? That would only screw myself!

Nah, it happens to people. You can have no protection or care and be fine all your life, or you can have all the protection and still get hacked or something go wrong.

Hope you fix it Skate, as another poster said.... see if you can go through your CC/Paypal statements. They are normally charged to VALVE so it shouldn't be too hard for the bank to track down.

#21 Posted by Nibroc420 (13567 posts) -

@FelipeInside said:

You still need to provide the receipt and box photo of a hard copy to Steam etc. (which you can easily lose or even worse, some receipts fade away with time)

I didn't even have to take a photo of the receipt, simply having a photo with the CD-key used for that account was enough.

@_SKatEDiRt_ said:

Im telling you guys. Im not a noob. I dont give out any of my info. all my passwords are different. nobody knows my passwords except for me. nobody knows my usernames/emails except for me and obviously my family and close friends that know my email address. i have virus protection, firewall, and i check my url bar every time i login to anything.

Am i missing something?

regular scheduled scans. I am super anal about all processes in task manager and will recognize anything odd.

and why would i leave out details? That would only screw myself!

With steam's new "one time password" when you login from a new PC, any "hacker", would need your Steam account name, password, the email for that account, and the password for that email.

When you login from a different PC than you usually do, Steam asks for a 1 time use password sent to your email.
You then have to enter that password into steam (as well as your usual steam password), in order to actually login.

1.) Again if steam was hacked, they wouldn't just target your account, more accounts would be compromised, and we'd be hearing about it from either valve, or more steam users than simply you.

2.) In order for someone to have stolen your account, both your steam, and your email would've been compromised.

3.) Regardless of what we're telling you, you'll still have to prove you're the actual owner of your steam account to steam. Submit a ticket with the appropriate info... or dont.

My steam account is doing fine, and I've yet to read anything about how 100,000 steam accounts were compromised, so chances are you've got a virus, or someone guessed that your password was "Password123"

#22 Posted by KABCOOL (1144 posts) -

If you pay by paypal you can just log into your paypal acc and look at all your transactions. Just send them a pic of that.