@xcazx said:
@Byshop:
The default gateway for many routers is 192.168.0.1 so that isn't really taking a shot in the dark.
Pulling up CMD and entering ipconfig is not a hard task to accomplish, however, neither is setting up a router. As I mentioned above the worst case scenario is he should simply need to hard reset the router and connect everything in the proper order. The only thing he will need to login to the router for is to setup the wireless connection.
Does using CMD and controls like "ipconfig" and "ipconfig/release" and "ipconfig/renew" help? Sure, but not if it simply makes the entire process all the more complicated for someone unfamiliar with these commands or CMD.
Heck, he can probably go on over to the router manufacturers website and download the setup file. The point is he seems to be in over his head. I am not trying to be a jerk here, that is just how it is, and its why people make a living helping people just like this guy.
Source: Cable Tech for 5.5 years.
192.168.0.1 -or- 192.168.1.1 are pretty common, yes. But why guess when it's the easiest thing in the world to simply find the correct answer?
"Does using CMD and controls like "ipconfig" and "ipconfig/release" and "ipconfig/renew" help? Sure"
No, that wouldn't help in this or most cases.
Possible instruction that could have been provided that pretty much anyone can follow regardless of skill level:
1) Press "Windows Key" + R
2) Cut and paste the following text into the "Run" box and click "OK":
cmd /k ipconfig /all | findstr "Gateway"
3) A window will pop up with output that looks something like what you see below. Cut and paste the number after the colon (highlighted in bold in this example) into the address bar of your browser and press Enter. You may close the pop up window after you have put the IP address of the Gateway into your browser.
Default Gateway . . . . . . . . . : 192.168.20.1
Providing step by step instruction like this is exactly what a Tier 1 support group is for, based on scripted run books. Hell, in a Tier 1 support org the -technician- usually barely knows how to use a command line, much less the user. If the person on the other end is capable of following directions, they don't need to know or understand the commands they are running.
Or if you really think that three step process is too difficult for a user to follow, anyone in this thread could have just googled it themselves. Googling for NP805N ip address yeilds the correct answer in the first hit (which is how I knew the previous poster was correct).
There will always be some unknowns when you're trying to support someone remotely, but the IP address of a router that the client machine has already pulled an IP address from over DHCP isn't one of them. There is no reason to guess the value of something that can be easily obtained through simple instruction or a quick google search.
My post was not intended to insult anyone. My goal was to direct the OP to the post that was most likely to help him as some of the previous instruction that had been provided was incorrect.
Source: Support/Lead Technician - 8 years
Corporate IT Consultant specializing in IT Operations - 14 years
Thanks.
-Byshop
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