Exclusive: Internal documents detail secret VA quality ratings for the hospitals that they run for veterans. It consists of a 5 star system with 1 being the lowest.
For instance, the Phoenix VA was a one-star medical center in 2014 when news broke that veterans had died awaiting care there while schedulers kept secret wait lists masking how long veterans were waiting for appointments. The revelations triggered a national scandal, hearings on Capitol Hill and the replacement of the VA secretary.
Phoenix remained a one-star facility in the most recent ratings.
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