There was one job I had like that many years ago. I was fresh out of the military, had a new family to support, and was trying to find work to start my new civilian life. Having military on your resume looks good but other than the positive perception most people have about the military "I shot guns and jumped out of planes" doesn't exactly translate into the civilian world experience wise.
I did end up getting a job at big box electronics store as their customer service lead. I looked at it as a great opportunity as it paid pretty well ($15/hr, which is a lot in my eyes at the time) and I figured it would be a nice stepping stone into management as well.
I lasted 2-3 months.
Basically I discovered I am not the type of person who can deal with shitty people on a daily basis and that's exactly what customer support is. People would scream at me, curse me out...I even had a old dude throw an old cell phone at me. Mind you, he was pissed I couldn't take back his 3 year old cell phone and there was literally nothing I could do about it.
At first I tried to just take it in stride, and to be honest it was somewhat comical and I kinda laughed off the situations. After a few weeks though it started to get to me and in a big way. Here I am fresh out of the military, 4 months from getting back from Afghanistan, and I am sitting behind a desk getting berated by nasty 40 year old women because I can't take back their old piece of crap that she purchased 6 months ago. This place had a 30 day return policy, and yeah sometimes it could flexed a bit if it was like 35 or 40 days...not 6 months though.
Oh, and these freaking soccer Mom's were the absolute worst. I am glad I never have to deal with this type of person on those term again. I wish I was a chick with nothing to loose because I would have loved to jump over that counter and rammed their crummy item down their throat.
Anyways final straw was this one soccer Mom type...she basically wanted to return an item (was within 30 day period), get the same item again. That wasn't a big deal, but the issue was that item came with a promotional item (which she didn't return). The same item had a new promotional item, and she wanted that too. That was against policy, but I asked my direct manager anyways...she said no. I relayed I could do the exchange but she can't have both items.
At that point the Bertha Lovejoy look-a-like went into a frenzy and started screaming at me. The service line was getting long though so I told her I would try and get the store manager but I needed to take care of other customers. She stomped off like the T-Rex from Jurassic Park and I thought that was the end of it. It wasn't.
She ended up finding the store manager and told him all sorts of lies, including that I wasn't helping her and that I was on the phone talking to friends. This was a complete lie. Didn't matter, customer always right, yadda yadda yadda. I told the store manager to check the phone records which would prove it but he said it didn't matter, long story short the customer was upset and that was my fault. I wasn't going to be fired but I did need to take some re-training classes. I don't know why but at that point I just had enough...took off my store shirt, told the boss to find someone else, and walked out.
I had a family, and looking back it wasn't the most responsible thing to do. But I just couldn't take it anymore...nobody deserves to be treated like that and as a veteran I am certainly not going to take that kind of abuse from these selfish and venomous people.
In essence, I agree with the folks who say that typically it's more important to be responsible and to hold a job. With that said, sometimes enough is enough.
Happy ending...I went back to school, found a great profession, and now love my job and make tons of money. I think that experience really shocked me into getting my ass in gear so I would never have to work a job like that again.
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