Selling on Ebay

So if i sell an item on ebay how can i protect myself. For example lets say I ship an item & the buyer says that they never recieved it or that its defective or not working? Ive been reading on ebay but im a bit confused.

Insurance and signature work the best.

I usually have a return policy. Of course, don't refund until your items are shipped back to you and you check them to see if its true. Use paypal. Always put a tracking number on your packages. There are other services available to you on your postal office that can help ya like having the buyer sign that he/she received the package.Gallego

what do u mean by return policy? do i just...idk, type it up in the description?

Let me put it this way, if the buyer is an *** your screwed. Paypal is as buyer friendly as it gets.

[QUOTE="Gallego"]I usually have a return policy. Of course, don't refund until your items are shipped back to you and you check them to see if its true. Use paypal. Always put a tracking number on your packages. There are other services available to you on your postal office that can help ya like having the buyer sign that he/she received the package.painguy1

what do u mean by return policy? do i just...idk, type it up in the description?