I am not sure how effective the irate customer routine will work on the XBox 360 Customer Service Center. I've written volumes on my experiences over the past year with my 360, and particularly my experiences in February when they tried to tell me I did not have an extended warranty. The so-called Escalation Team proved useless, as well.
In the end, I traded in my 360 Premium system, and bought a 360 Elite along with the in-store warranty, simply so I would never have to deal with a Microsoft XBox service rep again.
While they did give me a couple of free items, when I tallied up the number of hours I'd expended chasing and fighting with them, and then multiplied that by how much I take home, in cash, for one hour of work, it in no way made up for the time.
I would not trade in my PS3; of the three consoles I have from this generation, it has proven the most reliable. Maybe someday there will even be some really great games for it.
There should be an easy way to check the integrity of your power supply by checking the indicator light on the transformer "brick". If it is green, your power supply should be good. If it is orange or any other color, there is a problem.
What I would challenge Microsoft about is that buying a new power supply may not fix the problem, and if the new PS goes bad during their attemtp to foist troubleshooting duties on you, then what?
I agree that the best recourse is to see if you can find one to borrow and optest it. If anything I would just play my other consoles for a month or two while I saved up the money to buy a new 360 and an in-store warranty.
- Vr/GulliverJR.
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