Video player wont start

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Rawandouz

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#1 Rawandouz
Member since 2009 • 27 Posts

I'm working on Mac OS X 10.5.8, recently every time I try to watch a video review or any other show,

GS vedio player would only show that it's loading then nothing but black screen, On my PC there are no problems, please help.

I'm using Firefox, Camino, and Safari on Mac and all have the same problem, vedios are not playing.

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JodyR

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#2 JodyR
Member since 2005 • 16454 Posts

Someone is checking into the problem, thanks for your report!

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Bhemont

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#3 Bhemont
Member since 2005 • 1701 Posts

Same problem here, windows7 google chrome.

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arganvain

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#4 arganvain
Member since 2006 • 30 Posts
I've got the same issue too since yesterday. Windows XP. Google Chrome.
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bender961

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#5 bender961
Member since 2010 • 25 Posts

I've been getting it for a week now, using google chrome, videos loading time is long and it's odd that GS' shows won't start however trailers do? (not commercials but trailers on the site)

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JodyR

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#6 JodyR
Member since 2005 • 16454 Posts

Please clear your cache in your browser and see if that resolved the issue. We think the problem has been resolved.

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Rawandouz

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#7 Rawandouz
Member since 2009 • 27 Posts

Didn't work, I cleared everything, but no good..I still can't watch the videos.

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Brandarid

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#8 Brandarid
Member since 2008 • 25 Posts

Same problem here, using windows 7 and firefox.

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JodyR

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#9 JodyR
Member since 2005 • 16454 Posts
Thanks for your latest reports. Do you by any chance have urls of the pages you're trying to load. Is it only happening on the "show" pages?
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bender961

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#10 bender961
Member since 2010 • 25 Posts
It's actually on everything now, GS seems so boring without the video contents.
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larkanderson

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#11 larkanderson
Member since 2004 • 2227 Posts
Hey all, I spoke to one of our devs and he said that there's a case where this can happen that's easy to check for. Please reference this image and let me know if this is indeed the issue or if everything's set correctly. Thanks!
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Rawandouz

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#12 Rawandouz
Member since 2009 • 27 Posts

Hi Jody, I think there is, please check the image:

picture2tud.png

picture2tud.png

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Stabba_The_Kutt

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#13 Stabba_The_Kutt
Member since 2012 • 25 Posts

Same problem here. For videos with explicit content After I input my age (something like jan 1 1905 and never the real age, because gamespot is NOT entitiled to that info), the video player just goes black. Also, why do I have to input an age when I'm logged in anyway? Here's one of the videos with the problem:

http://www.gamespot.com/divine-divinity/videos/divine-divinity-is-back-6385684/

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Stabba_The_Kutt

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#14 Stabba_The_Kutt
Member since 2012 • 25 Posts

And here's another video that won't play. Guess I'm going to have to start going to a different gaming site. Don't see the point of coming here with videos that won't play.

http://www.gamespot.com/of-orcs-and-men/videos/of-orcs-and-men-launch-trailer-6397923/

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JodyR

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#15 JodyR
Member since 2005 • 16454 Posts

Not many people are encountering this problem but thanks for the links and description; I'll pass it along to the appropriate staff.

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Diddies

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#16 Diddies
Member since 2007 • 2415 Posts

I havn't been on Gamespot in awhile and it is because I can't watch videos anymore either. I just get a blank white screen that says loading but never loads.

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Rawandouz

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#17 Rawandouz
Member since 2009 • 27 Posts

Hi Jody, today..the video player has started working again.

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JodyR

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#18 JodyR
Member since 2005 • 16454 Posts

Hi Jody, today..the video player has started working again.

Rawandouz
That's great to hear. Thanks for reporting back!