First of all, apologies for not diving into this forum earlier, particularly about the sign in issue that I know many of you have commented on. Since our re-launch nearly two weeks ago, we've been working long hours to fix a variety of high priority bugs and issues and I simply haven't taken the time to post here, which is entirely my fault. Look for me to hang out pretty much daily going forward.
After investigating reports, here is what we know about sign in issues that people are experiencing:
- If you've tried to sign in and received an error that your username or password was invalid, it is most likely that you've attempted to sign in with your email address. We now require that you sign in with your username rather than your email address, at least the first time that you sign in post-October 10, and 9 times out of 10 this is the cause of your issue.
- If you simply do not know your username, please contact customer support and tell them as much, along with the email address you registered your account with, and they can look this info up for you.
- If you've tried to sign in and received an error that your account was not verified, this is because you haven't confirmed your email address by clicking on the verification link that was sent to the email address that you supplied when you first registered your account. The old GameSpot did not require that your account be verified for you to use it, but the new GameSpot does, and you will be unable to sign in until you do so. UPDATE: If your account is unverified and you attempt to sign in, you can now request that a verification email be resent to the account that you registered with.
- If you received a confirmation email before October 18, clicked the verification link, and are unsure as to why the site still says that your account is unverified, this is because we were unfortunately sending out bad verification links before then. This has been fixed going forward, and if this is your situation the fix mentioned above will also help you verify your account.
If you are experiencing a problem different than posted above, please post in this thread and I'll investigate your issue.
Thank you for your patience,