My account has disappeared

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#1 Posted by myaccountisgone (25 posts) -

I can't log in to my original account and I can't request a new password because the 'forgot password?' page keeps telling me my e-mail address isn't in the database. But neither can I create a new account with that e-mail address because the registration page keeps telling me the e-mail address is in the database.

Also, I do still receive GameSpot e-mails, but I can't unsubscribe from them. I did click the unsubscribe links in the e-mails multiple times and it tells me I have successfully unsubscribed from the e-mails every time, but I keep getting them.

Could anyone help me fix this problem? I would really like to get back my original account. If someone from GameSpot needs the e-mail address of my original account, just ask.

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#2 Edited by RobotOpBuddy (65468 posts) -

Hopefully @LarkAnderson can get you back into your account, as I highly doubt it's actually disappeared, the most likely scenario here is that the forgot password feature is broken and needs fixing. You can check if your account still exists or not (GS isn't into a habit of randomly deleting accounts though) if you can remember your full username by navigating to www.gamespot.com/profile/USERNAMEHERE

e.g. www.gamespot.com/profile/myaccountisgone would be for the account you posted this with.

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#3 Edited by myaccountisgone (25 posts) -

Good point ^^

Here it is: http://www.gamespot.com/profile/R-d-J/

So I guess it is indeed the forgot password page that's actually broken. (and the unsubscribe button in the daily updates e-mails as well)

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#4 Edited by s_h_a_d_o (1317 posts) -

@myaccountisgone said:
Also, I do still receive GameSpot e-mails, but I can't unsubscribe from them. I did click the unsubscribe links in the e-mails multiple times and it tells me I have successfully unsubscribed from the e-mails every time, but I keep getting them.

This has been an issue for a [far too long] while now - see the stickied thread...

http://www.gamespot.com/forums/bug-reporting-feedback-1000006/email-notification-updates-issues-keep-them-here-31283094/#58

But, don't hold your breath waiting for a fix. :|

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#5 Posted by myaccountisgone (25 posts) -

@s_h_a_d_o said:

@myaccountisgone said:
Also, I do still receive GameSpot e-mails, but I can't unsubscribe from them. I did click the unsubscribe links in the e-mails multiple times and it tells me I have successfully unsubscribed from the e-mails every time, but I keep getting them.

This has been an issue for a [far too long] while now - see the stickied thread...

http://www.gamespot.com/forums/bug-reporting-feedback-1000006/email-notification-updates-issues-keep-them-here-31283094/#58

But, don't hold your breath waiting for a fix. :|

Well, that sucks. But currently I'm more concerned about getting my account back.

After that, I'll look into the e-mails :P